Associate Director, MedTech Customer Success
Why work for IQVIA MedTech?
IQVIA MedTech delivers solutions and services that support the needs of medical device companies and in vitro diagnostics organizations—from concept to patient. You’ll have the opportunity to grow your career while helping customers drive better human health outcomes. We actively invest in talent and empower our people with meaningful work and the ability to shape their professional path
The Associate Director, MedTech Customer Success is a critical client-facing role responsible for overseeing the delivery, governance, and ongoing optimization of IQVIA™ information assets across key MedTech accounts. This individual partners closely with Key Account Managers (KAMs), Mid and Emerging Account Managers (MM), Solution Specialists, and internal Centers of Excellence to ensure consistent, high-quality delivery that meets contractual commitments and supports long-term customer success. The role serves as the primary point of accountability for delivery execution, issue resolution, and client satisfaction—driving retention, renewals, and incremental growth through expanded utilization of IQVIA solutions.
Key Responsibilities:
Client Delivery and Governance:
- Own end-to-end delivery oversight for complex, high-value MedTech accounts across multiple stakeholders.
- Represent the full portfolio of IQVIA™ information assets delivered to the client, including national and sub-national patient claims, channel, and specialty offerings.
- Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management.
- Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness.
- Lead quarterly business and information reviews with senior client stakeholders.
Client Engagement & Issue Resolution:
- Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management.
- Resolve first-line service issues and coordinate second-line support with internal teams as needed.
- Partner with IQVIA Centers of Excellence to assess and manage the impact of data events, product enhancements, and governance changes.
Cross-Functional Partnership & Growth Support:
- Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.
- Participate in information proposals, work orders, and contract renewals.
- Identify opportunities to expand client utilization of existing information services and support new use cases that drive incremental revenue.
Requirements, Education and Experience:
- To be eligible for this position, you must reside in the same country where the job is located.
- Bachelor’s degree required.
- 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles.
- Experience working with MedTech customers is strongly preferred.
- Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred.
- Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization.
- US Remote with ability to travel approximately 20-25%.
Knowledge & Skills:
- Client and Account Management
- Delivery Governance and Issue Management
- Analytical and Problem-Solving Skills
- Strong Communication and Stakeholder Management
- Negotiation and Relationship Building
- Ability to coordinate across Sales, Delivery, and technical teams
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.