Customer Support Associate - Francophone

Customer Support Associate - Francophone LocationAbidjanEmployment TypeFull timeLocation TypeOn-siteDepartmentOperationsCustomer SupportLemFi (Series B) is building the go-to financial app for the Global South.Moving to a new country shouldn’t mean starting from zero. That's why our team of 400+ spanning 20+ countries is building a financial ecosystem that helps immigrants stay connected to home, build stability, and create wealth regardless of where they are from or where they live.What began as fast, affordable remittances is now evolving into a complete platform for multi-currency accounts, payments, credit, and long-term financial growth.With millions of users across the globe, we process over $1B in monthly transactions to 30+ countries, proving that borders shouldn't limit financial opportunity.The RoleWe are looking for a Customer Support Associate to help ensure smooth, consistent, and high-quality support for our customers. In this role, you will follow established SOPs and SLAs, handle customer inquiries with accuracy and empathy, and contribute to improving our processes as we continue to grow.This position requires strong attention to detail, excellent communication skills, and a genuine commitment to delivering an exceptional customer experience.How You’ll ContributeRespond to customer requests via phone, email, and chat under guidance.Accurately log customer interactions in Zendesk.Follow company processes and regulatory standards in all interactions.Escalate unresolved or complex requests to senior team members or Team Leads.Collaborate with colleagues to ensure prompt resolution of customer queries.Who You AreYou have a solid academic foundation, ideally with tertiary education in marketing, communications, business management, or a related field.You bring 1-2 years of hands-on experience in customer support, call center, or service environment roles, where you’ve learned how to navigate customer needs with patience, clarity, and professionalism.Experience in Fintech or Financial Services is a strong plus — you’re familiar with fast-paced, high-trust environments and understand the importance of accuracy and compliance.You’re comfortable working with modern tools, including Google Workspace and CRM platforms, and you pick up new systems quickly.Your strengths include excellent communication, empathy, problem-solving, and collaboration, and you’re the kind of person who brings positive energy to cross-functional teamwork.You must be a native French speaker with strong proficiency in English.You’re self-driven and reliable, able to work independently, prioritize effectively, and deliver high-quality work across multiple tasks and deadlines without needing constant supervision.This is an onsite role based at our office in Angré, Abidjan. Candidates must live within reasonable commuting distance of the office area.What You Will BringStrong functional expertise and a track record of delivering measurable impactClear, structured communication and the ability to collaborate across teamsHigh ownership, reliability, and a bias for problem-solvingA customer-obsessed mindset and passion for building great productsAdaptability, curiosity, and comfort operating in a fast-paced environmentThe Interview ProcessTalent Screen (30 mins)Final interview (Task Presentation and behavioural) with the Hiring Team (30mins)Why Join LemFi?Love shouldn’t be expensive, yet those working hardest for their families often face predatory fees and banking exclusion. We're changing this.At LemFi, you won’t be just a cog in a machine. Whether designing products, scaling operations, or telling our story, you’ll tackle complex challenges with real, immediate impact. Your work goes beyond metrics - it puts money back in families’ pockets and offers access to the previously excluded. Join us to make a meaningful difference, where high performance is a lifeline for millions.You can connect with us on LinkedIn and Instagram and if you haven't already,...