Analyst Customer Success, Measurement US

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Analyst Customer Success, Measurement USFull-timeCompany DescriptionWho We AreCint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.We are feeding the world’s curiosity!Job DescriptionThe Opportunity The Measurement Team at Cint specializes in digital media measurement and advertising effectiveness. Media measurement enables advertisers to achieve real-time results for their media campaigns using Cint's proprietary Lucid Measurement platform.Members of the Measurement Customer Success Team serve as strategic partners to customers throughout their measurement journey. This role combines analytical problem-solving, customer relationship management, and measurement consulting to help clients maximize the value of Cint's products and achieve their business objectives.As Cint continues to grow its Measurement business, this role represents an exciting opportunity to join a high-impact team and help scale the Customer Success function. The ideal candidate enjoys working directly with customers, diving into data, solving complex challenges, and translating technical concepts into actionable recommendations. Success in this role requires equal parts curiosity, communication, and analytical thinking.The position plays a critical role in driving customer satisfaction, product adoption, successful measurement outcomes, and long-term client growth. It also offers the opportunity to influence processes, strengthen customer partnerships, and contribute to the continued evolution of the Measurement Customer Success team. ResponsibilitiesServe as a trusted advisor to customers by providing consultative guidance on measurement strategy, brand lift methodology, product capabilities, best practices, and campaign successBuild and maintain strong customer relationships through proactive communication, regular business reviews, and ongoing partnershipAnalyze study performance, customer data, and measurement results to identify trends, uncover opportunities, and provide actionable recommendationsTrain and educate customers on Cint's suite of Measurement products and capabilities, helping drive adoption and long-term successTranslate complex technical, methodological, and analytical concepts into clear and practical customer-facing recommendationsPartner closely with Sales, Product, Support, and Operations teams to solve customer challenges and improve the overall customer experienceAct as the voice of the customer internally by identifying recurring themes, product gaps, and opportunities for process improvementMonitor customer health, engagement, adoption, and growth metrics, including active users, campaign launches, and revenue growth, to identify risks, demonstrate value, and support long-term customer successManage multiple customer relationships, projects, and priorities simultaneously while maintaining a high level of quality and responsivenessCompile and analyze data from various sources, including Cint proprietary software, Excel, Databricks, and SalesforceEnsure customer goals and business objectives are achieved through proactive planning, communication, and follow-throughDevelop and maintain a deep understanding of Cint's measurement products, methodology, and evolving industry landscapeQualificationsQualificationsBA/BS degreeMinimum 1–3 years of experience in customer success, account management, project management, client services, market research, consulting, or another client-facing analytical roleStrong communication skills with a proven...