This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Lead based in United Kingdom.
This role sits at the center of a high-impact client relationship with a globally recognised sports brand, where you will own delivery, coordination, and growth across a complex, fast-moving account. You will act as the primary day-to-day point of contact, ensuring that product, engineering, and operations teams are aligned to deliver high-quality outputs on time and at scale. The environment is dynamic and reactive, shaped by real-time sports events such as playoffs, drafts, and major league moments that constantly shift priorities. You will be expected to anticipate client needs, unblock delivery challenges, and ensure seamless execution across multiple workstreams. This is a highly autonomous role that blends account leadership, product coordination, and strategic thinking. It is ideal for someone who thrives in fast-paced client environments and enjoys working at the intersection of sports, technology, and digital media.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Lead based in United Kingdom.
This role sits at the center of a high-impact client relationship with a globally recognised sports brand, where you will own delivery, coordination, and growth across a complex, fast-moving account. You will act as the primary day-to-day point of contact, ensuring that product, engineering, and operations teams are aligned to deliver high-quality outputs on time and at scale. The environment is dynamic and reactive, shaped by real-time sports events such as playoffs, drafts, and major league moments that constantly shift priorities. You will be expected to anticipate client needs, unblock delivery challenges, and ensure seamless execution across multiple workstreams. This is a highly autonomous role that blends account leadership, product coordination, and strategic thinking. It is ideal for someone who thrives in fast-paced client environments and enjoys working at the intersection of sports, technology, and digital media.
Accountabilities:
- Own and manage a high-value enterprise client relationship end to end, acting as the primary day-to-day point of contact.
- Coordinate across product, engineering, delivery, and operations teams to ensure timely and accurate execution of client commitments.
- Translate client requests into clear priorities, actionable plans, and structured delivery workflows.
- Monitor account health, proactively identify risks or blockers, and drive resolution before issues escalate.
- Lead account planning activities including roadmap alignment, renewals, and expansion opportunities.
- Oversee client reporting and performance insights to ensure outputs are actionable and value-driven.
- Manage escalations and incidents calmly, ensuring clear communication and fast resolution.
- Continuously identify opportunities to improve delivery efficiency using modern tools and AI-supported workflows.
- 3+ years of experience managing enterprise client relationships, account management, or customer success in a technology or SaaS environment.
- Strong ability to manage complex, multi-stakeholder projects in fast-paced, high-pressure environments.
- Excellent communication skills with the ability to simplify complex technical or operational topics.
- Proven experience working cross-functionally with product, engineering, and operations teams.
- Strong critical thinking and problem-solving skills with a proactive, ownership-driven mindset.
- Comfortable working US Eastern Time hours regardless of location.
- Genuine interest in basketball and understanding of major US sports cycles (season, playoffs, drafts, etc.).
- Ability to anticipate client needs and act independently without heavy oversight.
- Experience in SaaS, digital media, or sports-related accounts is a strong advantage.
- Competitive salary up to USD 80,000 per year on a full-time contractor basis.
- Fully remote role with global flexibility, aligned to US Eastern Time.
- Opportunity to work closely with major global sports brands and high-visibility accounts.
- Exposure to real-time, high-impact sports moments including playoffs, drafts, and major league events.
- Modern, AI-enabled working environment focused on efficiency and performance.
- High autonomy with ownership over a key strategic client account.
- Opportunity to work across product, engineering, and commercial teams in a fast-growing SaaS environment.
Requirements:
Benefits: