We are looking for a talented Senior Technical Trainer Instructor to join our team specializing in Services, Maintenance and Diagnostics for our Service Sales Department in United Arab Emirates, Dubai.
In this role, you will make an impact in the following ways:
- Deliver impactful technical training: Facilitate high-quality, engaging training sessions on Cummins products and systems, improving technician capability, repair accuracy, and overall service efficiency.
- Enhance service quality and customer satisfaction: Equip technicians and service personnel with the knowledge and tools needed to resolve issues effectively, leading to improved customer experience and reduced downtime.
- Proactively address training needs: Forecast training demand and develop structured training plans that align with business priorities and support operational excellence.
- Build technical capability across teams: Provide ongoing technical support and coaching to distributors, dealers, and customers, strengthening field expertise and problem-solving skills.
- Drive continuous learning and expertise: Stay up to date through train-the-trainer programs and ensure all training materials reflect the latest product updates, policies, and systems.
- Measure and improve training effectiveness: Evaluate training impact through participant feedback and field performance, using insights to continuously enhance delivery and outcomes.
- Support continuous improvement initiatives: Actively contribute to process improvements by identifying gaps, recommending solutions, and aligning training with evolving business needs.
- Ensure compliance and visibility: Maintain accurate training records and report on service capability, enabling better tracking of workforce readiness and supporting data-driven decision-making.
To be successful in this role you will need the following:
- Multilingual capability – Ability to communicate effectively in French, Russian, or Arabic to support diverse learners and stakeholders.
- Strong organisational and planning skills – Confidently navigate complex processes, prioritise tasks, and align work with organisational goals.
- Continuous self-development mindset – Proactively seek opportunities to learn, grow, and improve through both formal and informal channels.
- Adaptability and effective training delivery – Adjust approach to different situations and audiences while delivering engaging, impactful training that drives practical application.
Education/ Experience
- College, university or equivalent technical experience required.
- Intermediate level of relevant work experience required, including experience in service.
- This position may require licensing for compliance with export controls or sanctions regulations.