This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Analyst based in Brazil.
This role is an opportunity to join a customer-focused team within a fast-growing digital financial services environment.
As a Customer Success Analyst, you will help customers navigate their experiences while identifying insights that improve products, processes, and operations.
You will combine customer support expertise with analytical thinking to solve complex issues, build trust, and enhance satisfaction.
The position offers exposure across multiple teams, including Product, Engineering, Operations, and Risk, allowing you to influence improvements at scale.
You will play a key role in transforming customer feedback and operational data into meaningful business actions.
This is a fully remote opportunity for professionals who enjoy problem-solving, innovation, and creating exceptional customer experiences.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Analyst based in Brazil.
This role is an opportunity to join a customer-focused team within a fast-growing digital financial services environment.
As a Customer Success Analyst, you will help customers navigate their experiences while identifying insights that improve products, processes, and operations.
You will combine customer support expertise with analytical thinking to solve complex issues, build trust, and enhance satisfaction.
The position offers exposure across multiple teams, including Product, Engineering, Operations, and Risk, allowing you to influence improvements at scale.
You will play a key role in transforming customer feedback and operational data into meaningful business actions.
This is a fully remote opportunity for professionals who enjoy problem-solving, innovation, and creating exceptional customer experiences.
Accountabilities:
- Supporting customers by resolving complex questions, investigating issues, and providing clear and effective solutions.
- Developing a strong understanding of products, customer journeys, and operational processes to deliver high-quality support.
- Analyzing customer interactions, trends, and operational data to identify improvement opportunities.
- Translating customer feedback into actionable insights that support product and process enhancements.
- Collaborating with Product, Engineering, Operations, and Risk teams to improve customer outcomes.
- Contributing to automation initiatives, workflow improvements, and operational efficiency projects.
- Supporting quality standards, risk management processes, and service improvements as the organization continues to grow.
- Experience in customer service, customer support, operations, or another customer-focused environment.
- Strong problem-solving skills with the ability to investigate issues and identify opportunities for improvement.
- Excellent written and verbal communication skills, with the ability to build trust with customers and internal stakeholders.
- Analytical mindset with attention to detail and the ability to use data and insights effectively.
- Ability to take ownership, adapt quickly, and manage priorities in a fast-paced environment.
- Interest in technology, investing, financial services, or scaling digital products and businesses.
- Experience with CRM, customer support, or case management platforms is a plus.
- Experience in fintech, financial services, regulated industries, investing, trading, quality assurance, or operational improvement initiatives is advantageous.
- Availability to work a Wednesday–Sunday schedule from 6:00 PM to 2:00 AM (Brazil time).
- Fully remote work arrangement based in São Paulo.
- Professional development allowance.
- Health insurance coverage.
- Parental leave support.
- Wellbeing programs and resources.
- Annual leave swap days and mental health days.
- Team events and employee referral bonuses.
- Opportunities to work autonomously while learning from experienced professionals and contributing to meaningful business growth.
As a Customer Success Analyst, you will be responsible for delivering outstanding customer experiences while identifying opportunities to improve operational processes and customer journeys. You will work closely with cross-functional teams to understand customer needs, resolve challenges, and contribute to scalable solutions. Key responsibilities include:
Requirements:
The ideal candidate will have experience in customer-facing roles and a strong interest in improving customer experiences through problem-solving, analysis, and collaboration. You should be comfortable working in a dynamic environment and using data-driven insights to support decision-making. Required qualifications and skills include:
Benefits:
The role provides a supportive environment focused on professional growth, flexibility, and employee wellbeing. Benefits may include: