Client Lead

Accountabilities:

• Own and manage a high-value enterprise client relationship end to end, acting as the primary day-to-day point of contact.
• Coordinate across product, engineering, delivery, and operations teams to ensure timely and accurate execution of client commitments.
• Translate client requests into clear priorities, actionable plans, and structured delivery workflows.
• Monitor account health, proactively identify risks or blockers, and drive resolution before issues escalate.
• Lead account planning activities including roadmap alignment, renewals, and expansion opportunities.
• Oversee client reporting and performance insights to ensure outputs are actionable and value-driven.
• Manage escalations and incidents calmly, ensuring clear communication and fast resolution.
• Continuously identify opportunities to improve delivery efficiency using modern tools and AI-supported workflows.

Requirements:

• 3+ years of experience managing enterprise client relationships, account management, or customer success in a technology or SaaS environment.
• Strong ability to manage complex, multi-stakeholder projects in fast-paced, high-pressure environments.
• Excellent communication skills with the ability to simplify complex technical or operational topics.
• Proven experience working cross-functionally with product, engineering, and operations teams.
• Strong critical thinking and problem-solving skills with a proactive, ownership-driven mindset.
• Comfortable working US Eastern Time hours regardless of location.
• Genuine interest in basketball and understanding of major US sports cycles (season, playoffs, drafts, etc.).
• Ability to anticipate client needs and act independently without heavy oversight.
• Experience in SaaS, digital media, or sports-related accounts is a strong advantage.

Benefits:

• Competitive salary up to USD 80,000 per year on a full-time contractor basis.
• Fully remote role with global flexibility, aligned to US Eastern Time.
• Opportunity to work closely with major global sports brands and high-visibility accounts.
• Exposure to real-time, high-impact sports moments including playoffs, drafts, and major league events.
• Modern, AI-enabled working environment focused on efficiency and performance.
• High autonomy with ownership over a key strategic client account.
• Opportunity to work across product, engineering, and commercial teams in a fast-growing SaaS environment.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1