Service Business Development Center (BDC) Representative

Role responsibilities

The Service BDC Representative is responsible for assisting customers through various communication channels and scheduling service appointments. They must also maintain accurate records and meet daily performance goals.

Requirements

Candidates should possess excellent customer service skills and strong communication abilities. A background check and drug screening are required, and prior experience in a dealership or call center is preferred.

Key skills

Customer Service, Communication, Typing, Multitasking, CRM Software

Keywords

Customer Service, BDC, Service Appointments, CRM, Automotive, Call Center, Communication Skills, Typing Skills, Multitasking, Performance Goals, Email, Text, Chat, Inbound Calls, Outbound Calls, Professional Grammar, Fast-Paced Environment