NOC Engineer

Skip to main contentProofpoint uses cookies on this site to improve performance, for analytics and for personalization. Please see our Cookie Policy for details and information on how to adjust your cookies settings.  As a candidate for employment at Proofpoint, your personal data can be processed as described in our Privacy Policy.DeclineAccept CookiesSign InNOC Engineer page is loadedNOC EngineerApplylocationsDraper, UTtime typeFull timeposted onPosted Yesterdayjob requisition idR14388About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.How We Work:At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovateResponsive to feedback, challenges and opportunitiesAccountable for results and best in class outcomesVisionary in future focused problem-solvingExceptional in execution and impactThe RoleAs an Operations Engineer, you will be part of an international team that monitors and maintains more than 14,000 servers, and 250 network devices located in more than 8 data centers worldwide. NOC Engineers troubleshoot and resolve routine and complex network, hardware, and OS issues in a timely and efficient manner while maintaining a 99.99% uptime rate for all systems. Given the global nature of our business our Engineers work in a rotating shift pattern. Work Schedule: 12:00PM - 11:00PM (Mountain Time), four day workweekYour day-to-day Monitor internal and production systems and escalating/paging level two engineers.Work trouble tickets effectively and efficiently and engage Engineering, Support, QA, and other personnel in accordance with established processes and procedures.Document problem descriptions and provide detailed problem diagnosis with accuracy and in compliance with established practices.Review and update the status of problems in trouble-ticketing system.Assist in maintaining Operations documentation including support guides, knowledge base articles, and procedures.Participate in the transfer of information from one shift to the next.What you bring to the teamPrevious experience of working within a Network Operations Center (NOC) or Operations environment.Knowledge of Linux (command line).Previous experience with bash and or Python or other Linux scripting/ programming languages.Previous experience with monitoring tools (Nagios preferred.) Familiarity with trouble ticketing systems (Jira, lighthouse, Bugzilla, etc.) Experience troubleshooting Linux.Exceptional interpersonal, communication, initiative, and leadership abilities.Effective analytical, planning, organizational, and documentation skills.Proven ability to multitask and prioritize while under pressure.Experience working with Fortune Global 500, highly integrated, multi-vendor ecosystems with OC to OC communications.LINUX and/or MS certifications are an assetUS citizenship required#LI-AN2Why Proofpoint?At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:Competitive compensationComprehensive benefitsCareer success on your termsFlexible work environmentAnnual wellness and community outreach daysAlways on recognition for your contributionsGlobal collaboration and networking opportunities Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.We encourage applications from individuals of...