Solution Architect

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Solution ArchitectFull-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleCompany DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.Job DescriptionThis Solution Architect, Platform is a functional and technical expert consulting with customers on implementing ServiceNow Workflow solutions based on best practices – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on solving for the most relevant customer challenges - providing support during sales cycles, on direct engagements with our Customers and Partners, and advocating for customer needs within ServiceNow (e.g., Product Management, Customer & Partner Excellence, Training & Certification).Solution Architect, Platform brings architectural guidance, business acumen in the industry (e.g., Employee Experience, Customer Service, Information Technology, etc.), along with deep product expertise, innovation, and knowledge capital to our customers and partners.What you get to do in this role:Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes, focused on inter-connectivity between Workflow applications and a customer’s technology landscape, while informing customer on governance best practicesInteracts with senior leadership or even CXO roles to support discussions related to their implementation roadmap and change management best practices for implementing applications within a WorkflowSupport pre-sales activities like conducting sales presentations, leading solutioning/scoping discussions/workshops, estimating implementation engagement efforts in partnership with Services Account Executives, Solution Sales Executives/Consultants, Sales Account Executives, and Partner Sales OrganisationsEstablish mutually beneficial relationships with Workflow product owners and stakeholders, to promote awareness of Workflow Solutions capabilities and roadmapsPromote continuous improvement practices for delivery/engagement materials in partnership with related Customer & Partner Excellence TeamEnable and mentor other members of the ServiceNow delivery team and partner ecosystemUp to 20% travel annually, driven by customer needs and internal meetingsQualificationsTo be successful in this role, we need someone who has:Must be native level in Japanese No allergy to use English in business sceneMust be authorized working in JapanExperience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable, technologies – inclusive of integrations and portalsAt least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow or similar solutionsVast experience with leading creator, integration, software/platform experienceDemonstrated ability to influence and consult senior leaders (identification of needs, providing options with pros, cons and risks) in an organisation, while also providing thought leadership to sponsors/stakeholders in solving business...