CORP_Operations_Generic_Global_JPM
If you would like to be in the heart of digital transformation, this role would be a fit for you.
You will be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. If you are intellectually curious, honest, passionate, motivated and want to use and expand your skills while working on a new and exciting venture, you are what we are looking for.
As a Vice President – Fraud & FinCrime Operations Strategy and Execution you’ll balance tactical delivery and strategic direction setting. Through your team you’ll ensure that you’re optimising across our operation across our people, process and customer journeys, with a view to embed a “test, measure, learn” culture. Project based work could include design/implementation of operating models, end-to-end operational improvement initiatives, process diagnostics and build-out of business cases for technology investment
Job Responsibilities
Builds and Leads a high performing business operations function, delivering optimised service experience
Has the ability to operate effectively in a virtual team working environment using empowerment to create a right first time culture for colleagues and customers
Defines, implements and maintains operational excellence across the operations teams, ensuring the customer experience is unique, fair, consistent, transparent and enables the delivery of exceptional service
Acts as subject matter expert for best in class digital business policy, processes, products and solutions
Collaborates with technology and process engineering teams to design best in class business customer experiences while mitigating risks
Manages the stakeholders working with global teams to ensure we deliver exceptional service at all times
Works collaboratively with the relevant teams to continuously improve operational and business performance to optimise both the customer and employee experience Core Skills and Behaviours
Required qualifications, capabilities and skills
Relevant expertise at a senior level in Financial Services banking or another heavily regulated industry
Experience working in a high growth company, start-up environment, adaptable, agile and able to work in a constantly evolving business
Experience in operations, management consulting, continuous improvement, or operational excellence.
Leadership experience handling large teams and processes
Demonstrated experience delivering process improvements and measurable results in complex environments.
Demonstrated experience delivering process improvements and measurable results in complex environments.
Have excellent communication and presentation skills, both written and oral, ability to share our vision and goals
Preferred qualifications, capabilities, and skills
Experience working with Controls/ Operational Risk Management at a large, complex banking organization in an Operational setting
Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail
Excellent communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing
Ability to analyse data-driven situations to formulate appropriate conclusions
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