Sr. Technical Support Specialist

Skip to main content English Saved jobs(0) - DescriptionOPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT: Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective.  Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions. WHAT THE ROLE OFFERS Represent OpenText acting as first point of contact for all technical support inquiries Incident management and collaboration with other teams while adhering to SLA’s and KPI’sUtilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathyMeet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveysCollaborate with various stakeholders to act as a trusted customer advocate What you will need to succeed 5+ years of prior experience working on relevant technologiesFocused on scoping problems and strong troubleshooting abilityUniversity/College degree within a related disciplineWillingness to work in shifts during weekdays and on-call during weekends3+ years of hands-on experience working on OpenText VIM Strong skills in SAP workflow and ABAP ProgrammingExperience with SAP R/3 and S4/HANAStrong skills in ALV Report DevelopmentWorking Knowledge in SAP FI/MM modules (Technical) and business processesExperience with SAP Fiori and Web servicesExperience in dialog programming, building custom screens and transactions    OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Apply NowSave Show map RecommendedGet matched!Upload your resume and see jobs that match your skills and experienceSearch with Resume Get notified for similar jobsSign up to receive job alertsEmail address*SubmitManage Alerts OllieConversational BotEnabled Chatbot SoundsThe information you provide to the chatbot will be processed to improve your experience. Please read our privacy policy to see how we are storing and protecting your data.Today 06:00 pmBot messageHi There!Are you interested in this job?I'm interestedSimilar JobsChatbot User Input box with Send button