Assistant In-Room Dining Manager - The Waldorf Astoria New York

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure.  The Waldorf Astoria New York is seeking Assistant In-Room Dining Manager to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. 

In this role, you will be overseeing the day-to-day operations of In-Room Dining, reporting to the In-Room Dining Manager and overseeing 30 Team Members. 

Waldorf Astoria New York invented Room Service and we continue to find ways to raise the bar. From sumptuous breakfast to delicious dinners to late night bites and treats en suite, our renowned in-room menu is always here to delight our guests.

Want to learn more? Hotel Website, Instagram, Facebook, YouTube

 

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant In-Room Dining Manager, you’re not just supporting daily operations of In-Room Dining – you’re contributing to creating memorable guest experiences that leave a lasting impression.

Here's what you'll do during a typical day:

• Support seamless operations: Assist in managing daily food and beverage operations, including guest service, quality control, inventory, reservations, marketing, and reporting
• Enhance guest satisfaction and service excellence: Assist with the development and implementation of guest satisfaction strategies, monitoring trends, gathering feedback, and driving continuous improvements to elevate the guest experience
• Deliver consistent quality: Ensure food presentation meets high standards and monitor cost and portion controls to maximize value
• Support team performance and development: Assist in supervising and developing team members by providing training, scheduling, feedback and recognition to foster a positive and productive work environment
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing #LI-JP2

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.