KYC Operations Manager (Maternity Cover)

Single PositionExplore a Career With UsView All JobsHybridKYC Operations Manager (Maternity Cover)WARSAW, PolandApply NowFind out how well you match with this jobUpload your resumeJob descriptionJob ID26977899Date posted07/07/2026DepartmentOperations - ServicesAre you looking for a career move that will put you at the heart of a global financial institution?   By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Team/Role Overview:The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.This is a temporary position to provide maternity cover. The exact duration of the contract is currently to be confirmed.What you’ll do:Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environmentPerform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globallyProvide people management and development responsibilities and ensure team service level standards are metLiaise with Compliance department and senior management within business units supportedProvide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh ProgramEnsuring a high level of quality before cases are finalizedActs as SME to senior stakeholders and /or other team membersWhat we’ll need from you:5-8 years of relevant experienceBachelor's degree/University degreeAbility to work under time pressure and without supervisionExcellent interpersonal, communication and stakeholder management skillsFluent EnglishStrong Analytical and problem - solving skillsEmpathy and ability to positively influence team moraleWhat we can offer you:By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:Private Medical Care ProgramLife Insurance ProgramPension Plan contribution (PPE Program)Employee Assistance ProgramPaid Parental Leave Program (maternity and paternity leave) Sport CardHolidays AllowanceSport and team recreation activitiesSpecial offers and discounts for employeesAccess to an array of learning and development resources A discretional annual performance related bonusA chance to make a difference with various affinity networks and charity initiativesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. #LI-KG1------------------------------------------------------Job Family Group: Operations - Services------------------------------------------------------Job Family:Business KYC------------------------------------------------------Time Type:Full time------------------------------------------------------Primary Location Full Time Salary Range:zł151,920.00 - zł258,680.00------------------------------------------------------Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral...