This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Project Manager based in India.
This role offers the opportunity to lead complex customer-facing technology projects and ensure successful implementations in a global environment.
The position combines strategic project management, technical understanding, and customer relationship skills to drive successful outcomes.
You will act as a key connection point between customers, deployment teams, engineering, and internal stakeholders.
The role requires strong leadership, proactive problem-solving, and the ability to manage multiple initiatives across different teams and time zones.
You will help customers maximize the value of advanced security solutions while improving processes and operational excellence.
This position is ideal for an experienced project leader who thrives in dynamic environments and enjoys creating measurable customer impact.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Project Manager based in India.
This role offers the opportunity to lead complex customer-facing technology projects and ensure successful implementations in a global environment.
The position combines strategic project management, technical understanding, and customer relationship skills to drive successful outcomes.
You will act as a key connection point between customers, deployment teams, engineering, and internal stakeholders.
The role requires strong leadership, proactive problem-solving, and the ability to manage multiple initiatives across different teams and time zones.
You will help customers maximize the value of advanced security solutions while improving processes and operational excellence.
This position is ideal for an experienced project leader who thrives in dynamic environments and enjoys creating measurable customer impact.
Accountabilities:
- Lead the onboarding and execution of new implementation projects, ensuring smooth delivery from initiation through completion.
- Manage multiple complex projects simultaneously, coordinating resources, timelines, risks, dependencies, and deliverables.
- Build and maintain strong relationships with customer technical teams, business stakeholders, and senior leadership.
- Act as the primary liaison between deployment teams and internal technical, engineering, and product teams.
- Monitor project progress through regular customer meetings, status reviews, and risk assessments.
- Own escalation management by coordinating resolution paths with engineering and technical support teams.
- Identify opportunities for product improvements based on customer feedback and deployment experiences.
- Document lessons learned and contribute to knowledge-sharing resources and best practices.
- Support resource planning, project forecasting, and delivery optimization initiatives.
- Apply project management methodologies such as PMP, Scrum, and Lean to improve execution and operational efficiency.
- Communicate project status, technical challenges, and recommendations clearly to both technical and executive audiences.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent professional experience.
- 5+ years of project management experience, including managing multiple projects in parallel.
- 4+ years of experience supporting business-to-business customers in an information systems environment.
- Experience working in professional services or technical customer support environments.
- Proven experience managing large, complex global programs across multiple technologies, business units, and time zones.
- Strong understanding of project management methodologies, including PMP, Scrum, and Lean practices.
- Experience with project management tools such as Microsoft Project and advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook).
- PMP certification is preferred.
- Experience with Salesforce, PSA tools, billing processes, and revenue recognition is a plus.
- Ability to troubleshoot technical issues at a high level and guide teams toward effective solutions.
- Strong communication, stakeholder management, and executive presentation skills.
- Customer-focused mindset with strong problem-solving abilities and a proactive approach.
- Ability to work effectively in fast-paced environments while managing competing priorities.
- Strong collaboration skills and ability to build relationships across multiple functions.
- Fully remote work environment.
- Opportunity to work on global technology projects with enterprise customers.
- Exposure to innovative security solutions and complex technical environments.
- Career growth opportunities within a collaborative and international organization.
- Opportunity to collaborate with diverse teams across multiple regions and time zones.
- Inclusive workplace culture focused on equal opportunities and professional development.
- Ability to contribute to solutions that improve digital security and customer experiences.
The Sr. Project Manager will oversee customer implementation initiatives, ensuring projects are delivered successfully within scope, timeline, and budget. The role requires strong coordination across technical teams, customers, and internal stakeholders while maintaining a focus on customer success and continuous improvement.
Requirements:
The ideal candidate should have extensive experience managing enterprise technology projects, strong customer-facing abilities, and the technical knowledge required to support complex implementations.