This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Partnership Success based in the United States.
This remote leadership role offers the opportunity to strengthen strategic client partnerships and drive operational excellence within a technology-enabled healthcare environment. The Director, Partnership Success will serve as a trusted advisor to clients, helping improve performance, optimize processes, and deliver measurable business outcomes. This role combines executive relationship management, revenue cycle expertise, and operational leadership to support long-term client success. You will collaborate with senior stakeholders, guide cross-functional teams, and identify opportunities for innovation and improvement. The ideal candidate brings strong business judgment, communication skills, and the ability to translate complex operational challenges into effective solutions. This is a high-impact role for a leader who thrives in a fast-paced, mission-driven environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Partnership Success based in the United States.
This remote leadership role offers the opportunity to strengthen strategic client partnerships and drive operational excellence within a technology-enabled healthcare environment. The Director, Partnership Success will serve as a trusted advisor to clients, helping improve performance, optimize processes, and deliver measurable business outcomes. This role combines executive relationship management, revenue cycle expertise, and operational leadership to support long-term client success. You will collaborate with senior stakeholders, guide cross-functional teams, and identify opportunities for innovation and improvement. The ideal candidate brings strong business judgment, communication skills, and the ability to translate complex operational challenges into effective solutions. This is a high-impact role for a leader who thrives in a fast-paced, mission-driven environment.
Accountabilities:
- Build and maintain strong relationships with clients, acting as a strategic partner and trusted advisor to leadership teams.
- Lead the planning, development, and execution of operational strategies, initiatives, and improvement plans.
- Create and communicate clear client plans outlining deliverables, timelines, expected outcomes, and key actions.
- Monitor operational performance metrics and identify opportunities to improve processes, reduce inefficiencies, and enhance results.
- Analyze revenue cycle performance, including areas such as registration, collections, eligibility processes, and financial outcomes.
- Identify gaps in client support, operations, or performance and recommend technology, process, or service improvements.
- Lead and participate in program-level meetings with internal and external stakeholders.
- Partner with executive leaders, including financial stakeholders, to support analysis, reporting, and service development initiatives.
- Serve as a subject matter expert on revenue cycle operations, communicating updates related to payer policies, regulations, compliance requirements, and industry changes.
- Help clients understand operational processes, performance metrics, tools, and reporting capabilities.
- Facilitate regular business reviews to discuss performance, strategic priorities, partnership opportunities, and areas requiring additional support.
- Escalate operational risks and client concerns appropriately while driving accountability and resolution.
- Coach, develop, and empower teams to achieve strong performance and maintain a culture of continuous improvement.
- 3–5 years of people leadership experience with demonstrated success managing teams and developing talent.
- Experience in healthcare revenue cycle management, operations, client services, or a closely related field.
- Strong ability to build trusted relationships with executives, clients, and cross-functional stakeholders.
- Demonstrated experience using data and analytics to identify opportunities, make decisions, and improve performance.
- Strong project and program management skills, with the ability to manage complex initiatives from planning through execution.
- Excellent written and verbal communication skills, including the ability to present clear recommendations to senior leaders.
- Strong leadership presence with the ability to influence decisions and align teams around shared objectives.
- Experience leveraging AI-driven tools and emerging technologies to improve processes and operational outcomes.
- Ability to coach and develop teams while maintaining accountability for performance.
- Bachelor’s degree in Business or a related field preferred, or equivalent professional experience.
- Revenue cycle certification such as CRCR or another relevant professional certification is preferred.
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and Teams.
- Ability and willingness to travel up to 75% of the time to support client and business needs.
- Competitive compensation range of $111,800–$167,700, based on experience, skills, location, and qualifications.
- Remote work flexibility with opportunities for travel and in-person collaboration when needed.
- Comprehensive healthcare benefits supporting employees and their families.
- Retirement savings programs and financial wellness resources.
- Paid time off and programs designed to support work-life balance.
- Professional development opportunities, including certifications and tuition assistance.
- Career growth opportunities within a collaborative and innovative organization.
- Recognition programs and incentives that reward strong performance and contributions.
- Opportunity to make a meaningful impact by improving healthcare operations and client outcomes.
- Inclusive culture focused on collaboration, innovation, and employee well-being.
The Director, Partnership Success will oversee client operations, strengthen strategic relationships, and lead initiatives that improve performance, efficiency, and partnership outcomes.
Requirements:
The ideal candidate is an experienced client-facing leader with strong operational expertise, executive communication skills, and a proven ability to drive results through collaboration and innovation.