Pega Business Architect

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsHybridFlexible LocationPega Business ArchitectPune, Maharashtra, IndiaApply NowFind out how well you match with this jobUpload your resumeJob descriptionPerks and benefitsRequisition ID286958Date posted07/22/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking an experienced Pega Business Architect and Process Automation Analyst to lead requirements discovery, process design, and delivery governance for Pega Business Process Management (BPM) and Case Management implementations. This position acts as a key link between business stakeholders and technical delivery teams, translating operational goals and process improvement opportunities into scalable workflow solutions. The role is ideally suited to candidates with strong expertise in Pega BPM, business analysis, process modelling, stakeholder engagement, and Agile delivery environments. Based in Pune with a hybrid working model, the individual will contribute to enterprise-scale transformation and workflow automation initiativesWhat you’ll do Lead requirements workshops with business stakeholders and delivery teams to capture and document current and future-state business processes.Model and document end-to-end business processes using BPMN, case lifecycle designs, and workflow diagrams.Design case types, process stages, workflows, routing models, and service level agreements within the Pega platform.Collaborate with Pega architects and developers to ensure solutions align with platform best practices and enterprise standards.Conduct fit-gap analysis and recommend appropriate configuration and customisation approaches.Define and govern business rules, decision logic, routing pathways, and escalation processes.Maintain end-to-end traceability from business requirements through design, testing, and deployment.Support User Acceptance Testing planning and execution to validate business outcomes and acceptance criteria.Partner with integration, data, and channel teams to ensure seamless workflow automation across connected platforms.Present business cases, automation roadmaps, and process designs to senior stakeholders and governance forums.Identify opportunities for operational optimisation, straight-through processing, and reduction of manual activities through low-code automation.Contribute to pre-sales and business development activities, including solution proposals, effort estimation, and RFP responses where required.Who you are 5+ years of experience in enterprise IT, business analysis, or business process transformation.4+ years of experience working on Pega platform implementations.Strong functional expertise in Pega BPM and Case Management, including case design, stages, processes, SLAs, work parties, and routing.Proficiency in BPMN process modelling and translating process maps...