Solutions Delivery Manager

Skip To Job Description Thank you for visiting our careers site!Who We AreOur mission is to deliver cloud solutions to simplify Mac for business. MacStadium is unique in the cloud computing ecosystem because of our dedication to building innovative cloud solutions for the Mac community.Why We Want You!All MacStadium employees receive competitive salaries, comprehensive benefits packages, and a dynamic work environment where they can grow both personally and professionally.If you are interested to a career with a cutting edge company with great work-life balance, please apply for one of the posted positions or send your resume to [email protected] and tell us why you want to be part of our team!MacStadium is an equal opportunity employer, we not only support diversity in the workforce, we embrace it with a spirit of inclusion.   Solutions Delivery Manager Remote Full Time Service Delivery Experienced Share About MacStadiumMacStadium is the leading provider of enterprise-class Apple Mac infrastructure. Our Orka platform enables developers and DevOps teams to orchestrate macOS and Apple silicon in the cloud for CI/CD, testing, and development at scale. We serve some of the world's largest companies and are investing heavily in our platform for the future.We are a remote-first company with a global team. We value autonomy, curiosity, and a bias toward action. If you want to have outsized impact on a small team building the future of Apple cloud infrastructure, we would love to hear from you.About the RoleAs a Manager of Solution Delivery, you are the facilitator of quality for our customer journey. Reporting to the CRO, you will ensure that the innovative solutions designed by our Pre-Sales team are executed with precision, delivered in a timely manner, documented for longevity, and transitioned to Support with zero friction. You will be coordinating and leveraging our service delivery and engineering organizations to execute production environments. You are the linchpin for turning a deal that is 'Closed-Won' into a 'Life-Long Customer.'  Role & Responsibilities Own solution process from post-deal-close to first revenue Be accountable (but not responsible) for driving solution outcomes Manage and organize customer-facing and internal coordination related to delivery & implementation What We Are Looking ForMust-Have Experience:Post-Sales Implementation Expertise: Proven track record of taking complex, multi-stakeholder technical projects from signature to "Go-Live." Technical Integrity: The ability to act as a technical gatekeeper within the sales org, ensuring we deliver what we can really build and support. Customer-Facing Project Management: High "Expert Presence." You can walk a customer through a deployment or a technical challenge without losing their trust. Infrastructure Proficiency: Understanding of cloud services and solutions as well as quickly gaining familiarity with products and services used to deliver our solutions.  Be able to translate into actionable deliverables. Documentation Management: The ability to translate "Sales Engineering notes" and POC environments into documented, deliverable, and repeatable Customer Solutions Artifacts. Basic understanding of networking. Basic understanding of cloud computing. Project management experience. Experience working in technical organizations (CS, implementation, solutions engineering). Customer-facing experience. Preferred:CI/CD experience Cloud service provider experience Familiarity with Apple or Mac in a business setting Project management certificates or comparable experience Compensation Range: $80,000 - $100,000___________________________________________________________________________________ MacStadium has a defined Information Security Policy and all employees are required to adhere to this policy and sign an acknowledgment and receipt of this policy upon hire. All offers of...