Job Summary:
Provides analytical support as a member of the accounts receivable team.
Key Responsibilities:
Prepares analyses and reports for the accounts receivable team; makes recommendations for changes to methods and processes based on the analyses prepared. Prepares statistical reporting, including financial performance, variance explanations, and cost analysis. Resolves moderately complex accounts receivable and credit issues and problems. Builds and maintains relationships with external customers, other Finance disciplines and work teams. Executes special projects as assigned.Competencies:
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Drives results - Consistently achieving results, even under tough circumstances.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
Business Partnering - Collaborates with stakeholders and develops partnerships to drive performance that aligns to organizational goals and strategies; influences the organization by demonstrating knowledge of the business to provide guidance to support the decision making process and guiding the business towards positive results and organizational alignment; evaluates business environment using measures to mitigate risk and capitalize on opportunities.
Financial Analysis - Interprets financial data by analyzing trends, variances, opportunities and risks to provide insight to stakeholders regarding financial impact to drive business improvement; evaluates financial results against targets to communicate conclusions to all stakeholders; ensures integrity of financial data by investigating variances and determining corrective actions to resolve identified issues.
US Generally Accepted Accounting Principles - Evaluates US accounting standards to record transactions in compliance with requirements and company policies; assesses the accounting requirements and objectives to determine the implications on the business and communicate to stakeholders with varying financial knowledge.
Education, Licenses, Certifications:
College, university, or equivalent degree in Accounting, Finance, or related field equivalent related work experience required.
Experience:
5 to 6 years
JOB DESCRIPTION
Assistant Manager - Accounts Receivable
Position Title
Assistant Manager Accounts Receivable
Grade
CC01 – SG03
Function
Cummins Services Finance – Accounts Receivable
Work Location
Pune, India (Mandatory Work from Office)
Role Type
Individual Contributor (IC)
Shift Timings
US Shifts (Mandatory)
1. Job Highlights
Role: Entry-to-mid level Accounts Receivable SME supporting end-to-end AR operations for Global Cummins businesses.
Role Type: Individual contributor role (IC)
Impact: Direct contribution to Days Sales Outstanding (DSO), cash flow optimization, working capital efficiency, and customer experience.
Exposure: Cross-functional collaboration with Sales, Credit, Collections, Dispute Management, and Finance teams across US, Europe, and India regions.
Learning: Opportunity to work on Oracle, SAP, and other ERP platforms with hands-on exposure to automation, analytics, and process improvement initiatives.
Work Mode: Mandatory Work from Office at Pune location.
Shift: Mandatory US Shifts
Culture: Inclusive, collaborative, and psychologically safe environment fostering continuous learning and career growth.
2. What You'll Be Doing
1. Collections
- Manage an assigned portfolio of customer accounts, ensuring timely collection of outstanding balances and reducing delinquency
- Handle outbound and inbound calls to customers for payment reminders
- Conduct proactive outreach to customers via phone and email to resolve past-due invoices and secure payment commitments
- Maintain detailed and accurate collection notes and account histories within the system to support transparency and continuity
- Serve as a subject matter expert in collections processes
- Collaborate with field representatives and internal stakeholders to resolve complex customer issues and support strategic initiatives
- Contribute to the development and continuous improvement of collections policies, procedures, and tools to enhance efficiency and scalability
- Build strong relationships with customers to improve payment cycles
2. Account Reconciliation (Recon)
- Perform periodic reconciliation of customer accounts
- Identify discrepancies between internal records and customer statements
- Investigate unapplied cash, short payments, or overpayments
- Work with internal teams (billing, sales, finance) to resolve mismatches
- Maintain accurate and updated account statements
3. Dispute Management
- Identify, log, and track customer disputes related to invoices
- Coordinate with internal stakeholders (billing, operations, sales) for resolution
- Ensure timely closure of disputes to avoid payment delays
- Maintain dispute logs and provide root cause analysis
- Work on preventing recurring issues through process improvements
4. Reporting & Analysis
- Prepare daily/weekly/monthly MIS reports on collections, aging, disputes
- Analyze aging reports to identify trends, highlight at-risk accounts, and provide actionable insights to leadership
- Provide insights and recommendations to improve collection efficiency
- Perform monthly and quarterly responsibilities such as Allowance Analysis and journal entry, collection escalation for doubtful accounts and monthly reporting package for collections metrics.
- Track KPIs such as DSO (Days Sales Outstanding), collection rate, dispute resolution TAT
5. Compliance & Process Adherence
- Ensure adherence to company credit policies and collection procedures
- Maintain proper documentation for audits and compliance requirements
- Support internal and external audit queries related to receivables
6. AR Accounting & Reporting
Processing NFAs for credit memos, debit notes, and adjustments accurately within defined SLAs.
Monitoring cash application activities including receipt posting, unapplied cash resolution, and reconciliation of customer accounts.
Perform daily, weekly, and monthly reconciliations of AR sub-ledger with general ledger and highlight variances.
Prepare and publish month-end reports including AR aging, DSO analysis, bad debt provisions, and collection dashboards.
Support internal and external audits by providing required documentation, evidence, and reconciliations.
7. Controls, Governance
Ensure adherence to SOX controls, internal policies, and regulatory compliance requirements.
Identify process improvement opportunities and support automation/standardization initiatives across the O2C cycle.
Participate in governance forums, business reviews, and stakeholder calls with regional business partners.
Maintain accurate and up-to-date Standard Operating Procedures (SOPs) and process documentation.
3. Required Skills & Competencies
Functional / Technical Skills
Sound understanding of Order to Cash (O2C) end-to-end process – Billing, Cash Application, Collections, Dispute Management, and Credit Management.
Working knowledge of ERP systems – Oracle, SAP, AS400,One BMS
Proficiency in MS Office applications – Advanced Excel, PowerPoint, and Word.
Familiarity with reporting/analytics tools
Understanding of accounting principles, journal entries, and reconciliation practices.
Awareness of SOX controls, internal audits, and compliance frameworks.
Behavioral Competencies
Communicates Effectively – Delivers clear, concise written and verbal communication tailored to the audience.
Customer Focus – Builds strong customer relationships and delivers customer-centric solutions.
Collaborates – Works effectively across teams, geographies, and time zones.
Action Oriented – Takes on new opportunities with urgency, energy, and enthusiasm.
Ensures Accountability – Holds self and others accountable for meeting commitments.
Manages Complexity – Interprets and analyzes information to solve problems effectively.
Nimble Learning – Actively learns through experimentation, feedback, and continuous improvement.
Values Differences – Recognizes the value of diverse perspectives and cultures.
4. Core Must-Have Skills
O2C Domain Expertise: Hands-on experience in Accounts Receivable, Billing, Cash Application, and Collections.
ERP Proficiency: Practical working experience on Oracle or SAP AR modules.
Advanced Excel: Ability to work with large datasets, pivots, lookups, and macros for reporting and reconciliations.
Analytical Thinking: Strong numerical acumen with ability to interpret aging reports, trends, and variances.
Communication Skills: Fluent English communication (written and verbal) to interact with Global stakeholders.
Attention to Detail: High accuracy in transaction processing, reconciliations, and reporting.
Stakeholder Management: Ability to engage with cross-regional business partners professionally.
Adaptability: Willingness and ability to work in US shifts from office on a mandatory basis.
Process Orientation: Adherence to SOPs, controls, and continuous improvement mindset.
Ownership Mindset: Proactively drives deliverables, escalates risks, and takes accountability for outcomes.
5. Qualification and Experience
Educational Qualification
Bachelor's degree in Commerce, Finance, Accounting, or equivalent discipline (mandatory).
Postgraduate qualification – M.Com / MBA (Finance) preferred.
Professional certifications – CA (Inter) / CMA (Inter) / ICWA (Inter) will be an added advantage.
Work Experience
5 to 6 years of relevant experience in Accounts Receivable / Order to Cash / Finance & Accounting Shared Services domain.
Prior experience in a Global Business Services (GBS) / Shared Services / Captive setup preferred.
Experience of working with US-based customers or stakeholders is strongly preferred.
Exposure to process transitions, migrations, or transformation projects is an added advantage.
6. Important Work Conditions
Work Mode
Mandatory Work from Office (Pune, India) – No hybrid / remote option available.
Shift Timings
Mandatory US Shifts - Evening/Night shift IST
Transport
Company-provided transport available as per policy for late shifts.
Cummins is an Equal Opportunity Employer