Sr Customer Success Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Sr Customer Success ManagerFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: Flexible or RemoteCompany Description Who we are:Armis from ServiceNow, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. Combined with ServiceNow’s Security and Risk capabilities, as well as Identity Security capabilities from Veza, we bring together all critical capabilities to secure every asset, every identity - incl. AI Agents - across all environments with the right level of context - security, operational and business - to build the first of its kind autonomous defense platform for the Agentic Enterprise.   ServiceNow started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionWhat you get to do in this role:The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.You will oversee the engagement and outcomes for customers in your portfolioEnsure customers are technically healthy and on the most recent version of our productLeverage existing Success Plays to assist customers, but also assist new Success PlaysWork with customers to create new use case/success storiesEnsure that customers obtain the maximum value from their ServiceNow investment and use their licensesGuide other ServiceNow teams to address customer issuesOversee projects identified by leadersEnsure any escalated clients are resolved quickly, using resources from across the company ecosystemQualificationsTo be successful in this role you have:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.Fluent in English and German languages Minimum 7 years of related work experience; OR equivalent work experienceCreativity with comfort running projects independentlyImprove complex issues through analysis and resolutionSucceed in working collaborativelyServiceNow certificationsFD21Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal...