Specialist, Client Operations II

We’re seeking a future team member for the role of Client Service Specialist II to join our Conventional Trust Platform. This role is located in Manchester, UK.

In this role, you’ll make an impact in the following ways:

• Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY.
• Support clients in addressing moderately complex operational and technical issues and ensure requests are executed.
• Apply intermediate problem-solving skills, experience, and judgment to analyze information.
• Use communication skills to deliver high-quality service to a specialized client base.
• Provide clients with information related to BNY products and services representing multiple lines of business and geographies, directing them to the appropriate resources as needed.
• Leverage a good understanding of broader BNY services and offerings.
• Monitor client inquiries, resolve non-routine issues, and escalate complex issues to the appropriate team member as needed.
• Use knowledge of client issues and needs to contribute to business development efforts.
• Participate in internal activities and initiatives designed to improve the client experience.
• Recommend process improvements.
• May have team leadership responsibilities in some geographies, providing guidance to less experienced team members.
• Support multiple, moderately complex client accounts.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.
• Experience in an operational area and/or client services preferred.