Intern, Services (Backend System Maintenance)

Who we are:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

As an intern, traffic services, you will be supporting the operational reliability of our IT and field‑device infrastructure. The role involves conducting scheduled system checks on workstations, servers, and databases, as well as performing first‑level diagnostics on WiFi‑enabled lighting control nodes and smart electrical meters deployed across the field environment. 

The intern will also take on key responsibilities in supporting the Return Merchandise Authorization (RMA) lifecycle—covering device verification, fault assessment, shipment preparation, inbound RMA processing, and coordination with zone contractors. This role provides hands‑on exposure to system maintenance, field‑device troubleshooting, and technical logistics processes that ensure the smooth functioning of critical traffic systems. 

How you will do it:

• Perform routine health checks on workstations, servers, and databases to ensure operational availability. 

• Conduct first‑level troubleshooting, identifying symptoms, isolating faults, and escalating complex issues with clear technical documentation. 

• Generate structured reports on system performance, anomalies, and device‑level observations. 

• Interface with end‑users to clarify issues, gather diagnostic details, and provide updates on resolution progress. 

• Support end‑to‑end RMA workflows, including device verification, documentation, issue categorization, and preparation for overseas shipment. 

• Execute first‑level diagnostics on WiFi‑enabled lighting control nodes and WiFi‑enabled smart electrical meters. 

• Record, pack, and label materials in accordance with export requirements, ensuring traceability. 

• Receive incoming RMA shipments, verify quantities and condition, and log discrepancies. 

• Manage controlled issuance and return of lighting control nodes and smart meters to/from zone contractors. 

• Maintain comprehensive RMA tracking logs and produce detailed technical reports. 

What we look for:

• Basic computing skills, including familiarity with RDBMS concepts and virtualization technologies. 

• Strong understanding of networking fundamentals. 

• Basic electronics knowledge, including low‑voltage circuitry and component testing techniques. 

• Effective communication skills for conveying technical details. 

• Strong analytical and problem‑solving mindset. 

• Willingness to learn and adapt in a fast‑paced engineering environment. 

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