Senior Service Engineering Manager

Senior Service Engineering Manager | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsSenior Service Engineering ManagerIndia, Telangana, HyderabadApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200033858Date postedJul 06, 2026Work site4 days / week in-officeTravelLess than 25%ProfessionSoftware EngineeringDisciplineService EngineeringRole typePeople ManagerEmployment typeFull-TimeOverviewMicrosoft Advertising empowers advertisers worldwide to reach their growth goals through trusted, intelligent digital advertising solutions. The Advertising Support, Trust and Safety (ASTS) organization plays a critical role in delivering reliable, high‑quality advertising experiences across Bing, Microsoft properties, and partner publisher networks.The Microsoft Advertising Service Engineering Manager is responsible for a team of Service & Automation engineers who provide advanced technical support for our online Microsoft Advertising business while delivering solutions that help scale operations and drive efficiency across the organization. The primary focus of this role is on paid search results delivered by Microsoft Ads on Bing and partner publisher sites. This role requires broad business and technical skills, including developing automation strategies and driving continuous improvement based on user and stakeholder feedback.The Service Engineering Manager builds solid cross‑group relationships with Global Microsoft Advertising Sales and Service teams and key partners to deliver a high‑quality support experience, solve complex technical problems, identify opportunities for impactful automation, set clear priorities, and ensure timely, high‑quality execution.This role works closely with Microsoft Advertising Engineering to define requirements for next‑generation paid search advertising platform technologies and to ensure the Voice of the Customer remains central to everything we do.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Starting January 26, 2026, Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or 25-mile  commute of a non-U.S., country-specific location are expected to work from  the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.  In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.ResponsibilitiesAs our Service Engineering Manager you will: Lead and develop a team of Service and Automation Engineers, providing technical guidance, coaching, and support to drive high performance and career growth.Deliver results through empowerment and accountability by modeling Microsoft’s leadership principles and fostering a solid, inclusive team culture.Drive process simplification, standardization, and automation to improve operational efficiency, service reliability, and scalability.Own and drive the adoption and operational effectiveness of AI‑enabled support and automation platforms, including Copilot and emerging AI technologies, to improve scalability, efficiency, and service reliability.Partner closely with engineering, business, and technical leaders across the organization to plan and execute high‑impact initiatives.Provide technical leadership on large‑scale systems, incident management, and service reliability, ensuring...