Customer Service Advisor

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Customer Service AdvisorFull-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Part TimeCompany DescriptionExperian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.Job DescriptionWe're on the lookout for Customer Experience specialist to join our vibrant and friendly team at our Nottingham-based Customer Experience Centre. You will be part of a great team where your voice truly matters, and you personally can make a positive difference to the lives of our customers every day.You will guide customers through their queries to provide a quick and perfect resolution. You'll have the chance to impress every time by delivering an exceptional customer experience, and in return will receive ongoing development and career progression opportunities.You will alsoHandle customer queries through inbound calls and emails, with AI features available to support you.Provide a great and memorable customer experience every timeUnderstand regulatory requirements and remain compliantContinue to develop knowledgeFurther details:Full and Part‑time roles available (minimum 20 hours per week for part‑time)Start date – 01 September 2026 with face-to-face interviews during JulyAll roles will begin with initial 4 weeks of classroom-based training running from 09:00AM - 17:00PM at our office in NG2. ( You will need to attend all 4 weeks without annual leave)Following completion of training, this will move to a hybrid working model with 2 days per week in the office (Monday and Tuesday)Rotational shift pattern Monday - Saturday (If full time 5 days scheduled in advance between 8am/7:15pm)QualificationsExperience delivering an outstanding customer experienceExperience working in a target environmentExperience with computer-based systemsA high level of resilience communicating with customersPreferable previous contact centre experienceAdditional InformationBenefits package includes:Hybrid working - 40% office basedGreat compensation package and discretionary bonusCore benefits include Pension, Bupa healthcare, Sharesave Scheme and more25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking here#LI-ST1 #LI-HybridRecruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers. Experian Careers - Creating a better tomorrow togetherFind out what its like to work for Experian by clicking hereBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy...