Sr Director ARR Transformation and Customer Success Lead

Honeywell Technologies is hiring a Sr. Director, ARR Transformation and Customer Success. Lead Process Automation’s Software transformation from a traditional software and project business into a subscription-led, customer value enterprise.

This role will own the strategy, commercialization, and execution required to transform the global software installed base into a connected ecosystem that continuously delivers measurable customer outcomes through software, data, and services. The role is accountable for accelerating Annual Recurring Revenue (ARR) growth by converting perpetual customers to subscription models, connecting customer operations through Digital Prime, and building a world-class Customer Success organization that maximizes adoption, retention, expansion, and lifetime value.

Success in this role will redefine the relationship between Honeywell and its customers—from selling software once to delivering operational outcomes throughout the asset lifecycle.

Key Responsibilities:

Enterprise ARR Transformation

• Lead the enterprise-wide transformation from perpetual licensing and project-based revenue to a scalable subscription and Annual Recurring Revenue (ARR) business model.
• Develop and execute the global installed base conversion strategy across Honeywell Connected Industrial’s software portfolio.
• Drive commercial transformation from capital-intensive software purchases toward recurring, outcome-based commercial models.
• Establish long-term roadmap for subscription packaging, pricing, entitlement management, and recurring monetization.

 

Installed Base Value Creation

• Transform the installed base into a connected digital ecosystem by driving telemetry connectivity through Digital Prime.
• Define the strategic roadmap for monetizing connected assets through predictive, advisory, optimization, cybersecurity, and operational intelligence services.
• Convert telemetry insights into new software offerings and recurring aftermarket revenue streams.
• Increase customer lifetime value by expanding digital adoption throughout the operational lifecycle.

Customer Success Strategy

• Build Customer Success as a strategic business capability responsible for customer outcomes, renewal, retention, expansion, and advocacy.
• Design scalable customer success operating models, health scoring, onboarding frameworks, value realization programs, and executive business reviews.
• Establish measurable customer value frameworks that quantify operational, financial, sustainability, and productivity outcomes delivered by Honeywell software.
• Position Customer Success as a commercial growth engine driving Net Revenue Retention (NRR) and expansion revenue.

Commercial Strategy & Monetization

• Design innovative subscription offerings including value-based, usage-based, consumption-based, and outcome-based commercial models.
• Lead executive customer negotiations involving contract modernization, recurring commercial structures, and CapEx-to-OpEx transitions.
• Develop monetization strategies for upgrades, cross-selling, premium digital services, AI-enabled offerings, and lifecycle subscriptions.
• Build compelling executive business cases demonstrating measurable customer ROI.

Executive Transformation Leadership

• Champion organizational transformation toward a software-first, customer-centric, recurring revenue culture.
• Align Global Business Enterprises (GBEs), regional organizations, Sales, Product Management, Engineering, Finance, Legal, Operations, and Customer Support around a unified transformation roadmap.
• Influence executive leadership on investment priorities, product strategy, commercial policies, and operating models without direct organizational authority.
• Serve as the executive sponsor for ARR transformation initiatives across the enterprise.

Data-Driven Growth

• Develop executive dashboards tracking Software ARR growth, Annual Contract Value (ACV), Customer Lifetime Value (CLV), Customer Acquisition Cost (CAC), Net Revenue Retention (NRR), Gross Revenue Retention (GRR), renewal performance, product adoption, and customer health.
• Leverage telemetry analytics and customer usage data to identify expansion opportunities, predict churn, and prioritize product investments.
• Translate customer behavioral insights into strategic recommendations for product management and engineering roadmaps.

Operational Excellence

• Lead modernization of subscription operations, ERP, billing, entitlement management, and recurring revenue processes.
• Establish standardized governance, forecasting, migration frameworks, and quarterly business reviews to measure transformation progress.
• Author enterprise migration methodologies and customer communication playbooks to ensure seamless transition of the installed base into recurring commercial models

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: https://benefits.honeywell.com/ 

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. 

YOU MUST HAVE:

• 15+ years of transferrable industry experience (Oil and Gas, Manufacturing, Mining and Industrial Software)
• Prior people leadership/management experience 
• Led transformation from perpetual/license-based business to subscription/ARR model.
• Strong SaaS, software monetization, and recurring revenue expertise.
• Experience building and scaling Customer Success organizations.
• Proven success driving customer retention, renewals, and expansion revenue.
• Experience developing subscription pricing, packaging, and commercial models.
• Strong executive leadership and ability to influence across functions without direct authority.
• Experience leading large-scale global business transformation initiatives.
• Strong commercial, financial, and strategic planning skills.

WE VALUE:

• Experience with Digital Transformation, IIoT, connected assets, and telemetry.
• Knowledge of asset performance management, cybersecurity, and operational intelligence solutions.
• Background in AI-enabled software products and analytics-driven services.
• Product Management or Software Portfolio leadership experience.
• Global enterprise leadership experience.
• MBA or advanced business degree.
• Certifications in Customer Success, Change Management, Digital Transformation, or Lean/Six Sigma.