Country Delivery Portfolio Leader

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services.  In this role, you won't simply be a passive participant; you'll be at the forefront, leading and supporting customers, and representing Kyndryl activities within your specialized area of practice. By leveraging your expertise and passion, you will contribute to our Sector, Solution, and Community initiatives, collaborating with like-minded professionals to drive collective success. Moreover, your impact extends beyond customer relationships. As a Delivery Partner, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization. At Kyndryl, we foster an environment of innovation, collaboration, and growth. As a Delivery Partner, you will find yourself surrounded by a dynamic and diverse team of industry experts who are passionate about pushing boundaries and redefining what's possible. You'll have access to cutting-edge resources, comprehensive support, and professional development opportunities that will enable you to continuously enhance your skills and elevate your career to new heights. If you're ready to embrace a role that not only challenges you intellectually but also empowers you to make a meaningful impact on the world of complex services, then this is the opportunity you've been waiting for. Join us as a Delivery Partner and become an integral part of Kyndryl's exciting journey to reshape the future of our industry. Your Future at Kyndryl Kyndryl has a global footprint, which means that as a Delivery Partner at Kyndryl you will have opportunities to work on projects and collaborate with colleagues from around the world. This role is dynamic and influential – offering a wide range of professional and personal growth opportunities that you won’t find anywhere else.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience

• 15+ years of progressive leadership experience in IT services, managed services, outsourcing, infrastructure, cloud, applications, or technology delivery environments.

• Proven experience leading large-scale delivery organizations, including geographically distributed and cross-functional teams, with accountability for customer satisfaction, operational performance, and business outcomes.

• Demonstrated ability to lead complex, multi-tower service delivery portfolios, integrating infrastructure, cloud, network, security, digital workplace, and application services into a seamless customer experience.

• Extensive experience managing and governing large, multi-year strategic customer engagements, including contractual commitments, service levels, risk management, and financial performance.

• Strong executive presence with the ability to establish and maintain trusted advisor relationships with C-level stakeholders and senior customer executives.

• Proven track record of driving customer growth, business expansion, contract renewals, and transformation initiatives that deliver measurable business value.

• Deep expertise in service delivery management, operational excellence, governance frameworks, risk management, compliance, and performance management.

• Strong financial and commercial acumen, including experience managing P&L, revenue growth, margin optimization, budgeting, forecasting, and cost management for large-scale service portfolios.

• Demonstrated success leading organizational transformation, driving continuous improvement, and building high-performing teams and leadership pipelines.

• Exceptional stakeholder management, influencing, negotiation, and conflict resolution skills across customer, partner, and internal executive audiences.

• Ability to operate effectively in a highly matrixed, global, and multicultural environment while balancing strategic priorities with operational execution.

Preferred Skills and Experience

• Bachelor's degree in Business, Information Technology, Engineering, Computer Science, or a related discipline.

• Master's degree (MBA or equivalent) preferred.

• Relevant professional certifications such as PMP, ITIL, Lean Six Sigma, Agile, TOGAF, or related leadership and delivery certifications.

• Proven experience managing country-level, regional, or global delivery portfolios.

• Strong experience within highly regulated industries such as Financial Services, Telecommunications, Healthcare, Energy, Government, or Public Sector.

• Demonstrated success leading large-scale cloud transformation, infrastructure modernization, digital transformation, or managed services programs.

• Experience working with executive steering committees and board-level stakeholders.

• Proven ability to drive operational transformation, customer advocacy, and sustainable business growth.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.