Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.
How will you make an impact in this role?
To manage risk and minimize card's loss through a systematic credit and operational control procedures and policy via outbound dunning calls and Inbound calls.
To acquire key information to analyse case and find root causes and make sound decision to ensure we can manage acceptable risk.
To review and monitor credit worthiness of card to consider spending limit
To work the case through incoming and outgoing calls by managing risk and minimize credit loss through a systematic decisioning and dunning procedures and also ensure balanceing client satisfaction at certain level
To handle CM or PA's inquiry and complaints independently.
Ensure high standard of Services are achieved with quality.
Good collaboration with team and other departments.
Conduct performance analysis, using all sorts of data.
Monitor and review cardmember credit worthiness and credit history to consider control or expansion.
Alignment with all concerned departments to ensure customer's requirements are met
Ensure processes and policies are in place to drive prioritization and timely decision making
Minimum Qualifications:
At least 2 years of experience in credit analysis or a related field
Bachelor’s degree in business or a related field
Strong command of English, both written and verbal
Strong analytical and negotiation skills
Ability to work effectively under pressure and manage high work volumes
Strong customer focus and service orientation
Ability to multitask and manage competing priorities
Proficiency in PC applications, including Microsoft Office
Demonstrates strong work ethic and team collaboration
Strong multitasking abilities and advanced problem-solving skills