Leader Customer Experience Center & Engagement Strategy

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

This position is responsible for designing and leading Rockwell Automation's enterprise customer engagement strategy by transforming customer interactions into memorable, relationship-building experiences that accelerate commercial outcomes and reinforce Rockwell Automation's market leadership through visits to our Customer Experience Centers (CxC).

The scope of the role spans the following facilities and locations:

• All Rockwell Automation Customer Experience Centers with a primary focus on Milwaukee, Bologna and Singapore, but inclusive of all regional operated facilities
• Collaboration with Integrated Supply Chain on Customer Experience Centers that are incorporated into Rockwell Automation Manufacturing Facilities and offices to ensure consistent customer experience, and
• Collaboration with Partner Customer Experience Centers to ensure we are aligned with our strategic partners on the customer experience received at non-Rockwell owner | operated facilities
• Working at the intersection of Portfolio Engineering, Sales, Commercial Operations, Marketing, and Global Real Estate, this role designs intentional customer journeys, influences the development of customer-facing environments, and establishes global experience standards that enable customers to engage with Rockwell Automation's innovation in meaningful and memorable ways.
• This leader creates the frameworks, environments, and engagement strategies that allow sales teams to strengthen executive relationships, build trust, and differentiate Rockwell Automation through personalized, customer-centric experiences across Customer Experience Centers, innovation labs, manufacturing facilities, and demonstration environments worldwide.

You will report to the Vice President, Global Portfolio Engineering, and have a hybrid schedule working in Milwaukee, WI.

Your Responsibilities:

• Experience Design, Journey Orchestration & Environment Strategy Design and orchestrate personalized customer journeys that transform strategic business meetings into memorable shared experiences
• Partner with Sales to understand account strategy, customer objectives, and desired business outcomes, curating each visit to create meaningful interactions that deepen relationships and support commercial success
• Engineer intentional moments of positive disruption that elevate customer engagement, strengthen emotional connection, and create lasting impressions beyond traditional product demonstrations
• Collaborate with Global Real Estate, Facilities, Marketing, Architecture, and Technology teams early in the planning and design process to embed customer experience principles into our facilities Influence the physical environment, customer flow, storytelling, hospitality, and technology integration to create frictionless experiences that encourage collaboration, discovery, and executive dialogue
• Collaborate with the Customer Briefing teams that are responsible for the execution of Customer Briefings
• Global Experience Standards & Governance Establish enterprise-wide standards that deliver a consistent, world-class customer experience across all customer engagement environments globally
• Develop scalable playbooks, experience frameworks, and design principles that enable regional teams to deliver a recognizable Rockwell Automation experience while allowing flexibility for local customer needs
• Standardize customer journey methodologies, executive engagement practices, storytelling techniques, and hospitality standards across all customer-facing locations
• Foster a connected global community that shares best practices, customer insights, and innovative engagement strategies
• Cross-Functional Experience Enablement
• Partner closely with CXC Technical Leadership, Marketing, Business Segments, and Sales to maintain a deep understanding of strategic priorities, emerging technologies, product roadmaps, customer insights, and key messaging
• Translate cross-functional priorities into personalized customer journeys that ensure the right people, content, demonstrations, and experiences are intentionally aligned
• Work and consult with briefing team to ensure every customer engagement is seamlessly orchestrated—from pre-visit strategy through on-site execution and post-visit follow-up—creating a frictionless experience for both customers and internal stakeholders
• Experience Innovation, Insights & Business Performance Continuously evaluate emerging technologies, immersive experiences, and innovative engagement methods that differentiate Rockwell Automation and elevate customer interactions
• Capture customer insights and feedback to continuously improve customer journeys, engagement strategies, and experience standards across the enterprise
• Champion continuous innovation by identifying new ways to create memorable experiences
• Reporting, Awareness and Promotion of the Program
• Provide periodic readouts and updates to Senior Leadership (ELT) on the overall progress of our Strategy
• Provide regular updates to GSM leadership and regional leaders Support the promotion of our program at global and regional events both internal and external to Rockwell Automation Responsible for planning and executing the Grand Opening of the Milwaukee CxC in Q2 FY27.

The Essentials - You Will Have:

• Bachelor's Degree in a Relevant Field
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• Typically requires a minimum of 12 years of relevant industry experience.
• Experience working in a cross-functional and matrixed organization.
• Strong project management and organizational skills.
• Demonstrated ability to influence stakeholders and drive results without direct authority.
• Experience supporting strategic business initiatives and process improvements.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite and relevant business systems.
• Experience working with customers, partners, or global teams.
• Relevant certifications or specialized training preferred.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

#LI-Hybrid

We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.