Waiter/Waitress
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Waiter, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Welcome guests and present them with menus upon arrival.
- Take food and drinks orders and communicate the order details to the kitchen team.
- Serve food and drinks to customers in a timely and efficient manner.
- Respond to guest’s inquiries about menu items, ingredients, and preparation methods.
- Offer menu recommendations to guests based on their preferences or dietary needs.
- Regularly check on guests to ensure they are satisfied with their meals and drinks and take action to correct if any complaints or issues aries.
- Process payments and handle transactions including cash, credit, and debit cards.
- Set up dining areas, including arranging table settings and maintaining cleanliness.
- Replenish supplies such as silverware, glassware, and napkins.
- Clear and clean tables promptly after guests have finished dining and prepare tables for the next guests, ensuring they are clean and well set up.
- Address and resolve guests complaints or concerns in a timely and professional manner and escalate to management if necessary.
- Attend to any additional requests or needs from guests and promote special menus, seasonal menu items and other promotions.
- Comply with health and safety regulations, including food safety and hygiene standards hotel, security and fire regulations.
- Report any safety hazards or maintenance issues to the supervisor.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.