Demand Management Analyst

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Demand Management AnalystFull-time Compensation: EUR 2950 - EUR 3750 - monthlyCompany DescriptionWise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.More about our mission and what we offer.Job DescriptionAs a Demand Management Analyst, you are the senior execution authority and "Demand Signal Integrator" responsible for the integrity of all data entering the WFM cycle. Your mission is to transform fragmented demand signals from Product, Compliance, and Operations into structured, forecast-ready inputs to support headcount planning and SLA performance. You act as the critical operational bridge and "filter," validating assumptions to ensure no demand driver enters production without structured volume attribution and capacity visibility. You provide senior-level oversight while executing high-rigor analytical modeling to prevent reactive launches.Demand Strategy & GovernanceEnforce the "No DM Sign-off, No Launch" governance policy to ensure operational readiness.Lead the structured intake of demand drivers (Product releases, Compliance changes, etc.) into a centralized Source of Truth (SOT).Develop and implement a Tier Framework to classify drivers based on volume impact and required lead times.Act as the primary point of contact for senior leaders to negotiate launch timelines and challenge high-level assumptions with data.Analyze and navigate historical data to validate and challenge forecasting assumptions, translating insights into advanced Google Sheets models and analyses Analytical Modeling, AI & Capacity IntegrationTranslate validated demand forecasts and work with WFM to support their work of translating demand forecasts into specific headcount, FTE, and skill-based capacity requirements.Perform high-rigor "What-If" scenario modeling to evaluate the SLA and cost impact of launch delays or volume spikes.Execute advanced data extraction using SQL to perform cohort analysis and validate volume estimates.Collaborate with capacity planning  the structured handover of approved capacity plans to Scheduling and Intraday, ensuring all constraints and sensitivities are understood.AI & Automation Architecture: Leverage generative AI and large language models to accelerate data extraction workflows, automate documentation of complex assumptions, write/debug SQL scripts, and generate predictive natural-language scenarios to support executive decision-makingMonitoring, Attribution & RCALead post-launch monitoring to track actual volume vs. expected impact, identifying "demand leakage" and cannibalization.Conduct structured Root Cause Analysis (RCA) on variance between forecasts and actuals to refine future modeling.Develop custom LookML models and automated dashboards to monitor demand driver workload in real-time.Mentorship & Continuous ImprovementProvide day-to-day coaching and mentorship to junior servicing scale team members to uplift judgment and execution quality.Review work outputs such as intake logs and demand plans to ensure scheduling hygiene and risk awareness.Drive the transition toward automated, machine-learning-driven demand forecasting.Other tasks that are related to the role and assigned by Demand ManagerQualifications3–5 years of hands-on experience in Workforce Management, Demand Planning or Capacity Planning in high-volume environments.Advanced proficiency in Excel/Google Sheets (complex modeling and macros) and SQL (joins, subqueries, window functions).Professional fluency in English; additional operational languages are a plus.Ability to...