Access Management & Identity Support Specialist (German & English) - VOIS

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsAccess Management & Identity Support Specialist (German & English) - VOISBucuresti, RomaniaApply NowFind out how well you match with this jobUpload your resumeJob descriptionPerks and benefitsRequisition ID285662Date posted07/20/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking a detail-oriented and customer-focused professional to support access management operations across business systems and applications. In this role, you will be responsible for administering access rights for Vodafone employees, end users, and partner organisations, ensuring secure, timely, and accurate service delivery. The position combines identity and access management activities, user support, issue resolution, and stakeholder collaboration, requiring strong communication skills in both German and English.What you’ll do Ensure the timely and efficient execution of access management activities across business systems and applications.Handle access requests including account creation, modification, and deletion in line with defined access rights and user roles.Process and respond to incoming emails related to access management and user support.Log, investigate, resolve, and escalate IT issues to the appropriate support teams to ensure effective resolution.Gather and maintain user and account information, including departments, access structures, profiles, and roles.Produce data and reports for internal stakeholders and external partners, including demand teams, agencies, and partner organisations.Monitor service delivery performance and ensure agreed service quality standards are achieved.Identify opportunities to improve procedures, workflows, and operational processes to enhance efficiency and user experience.Collaborate closely with colleagues and stakeholders to support secure and effective access governance.Who you are Ability to understand, maintain, and utilise technical documentation throughout production, testing, and implementation activities.Effective interpersonal and communication skills, both written and verbal.Customer-focused with the ability to understand and address user requirements.Adaptable and flexible when responding to changing priorities and unexpected situationsGerman language proficiency at C1 level or higher.English language proficiency at B2 level or higher.Familiarity with Office Automation software.Knowledge of Identity Management is advantageous. Experience with IT Service Management tools such as BMC Remedy or similar platforms is advantageous.Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are...