Marina Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Marina Success Manager based in the United States.

This role is centered on owning and growing long-term relationships with marina customers in a rapidly evolving marine technology space. You will be responsible for ensuring customers realize ongoing value from the platform, driving adoption across key workflows such as bookings, payments, and operations. Acting as a trusted advisor, you will monitor account health, proactively prevent churn, and lead renewal and expansion conversations. You will work closely with Sales, Implementation, and Product teams to ensure smooth customer experiences from onboarding through maturity. This position blends relationship management, commercial ownership, and data-driven decision-making in a fast-paced, high-growth environment. Your success directly contributes to retention, revenue expansion, and overall customer satisfaction across a strategic customer base.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Marina Success Manager based in the United States.

This role is centered on owning and growing long-term relationships with marina customers in a rapidly evolving marine technology space. You will be responsible for ensuring customers realize ongoing value from the platform, driving adoption across key workflows such as bookings, payments, and operations. Acting as a trusted advisor, you will monitor account health, proactively prevent churn, and lead renewal and expansion conversations. You will work closely with Sales, Implementation, and Product teams to ensure smooth customer experiences from onboarding through maturity. This position blends relationship management, commercial ownership, and data-driven decision-making in a fast-paced, high-growth environment. Your success directly contributes to retention, revenue expansion, and overall customer satisfaction across a strategic customer base.

Accountabilities

• Own a portfolio of marina customer accounts, building strong relationships across operational, financial, and executive stakeholders.
• Proactively manage customer health through regular check-ins, business reviews, and ongoing engagement to prevent churn.
• Drive product adoption by identifying usage gaps, delivering training, and helping customers maximize platform value.
• Lead renewal conversations and manage retention efforts, including diagnosing churn risk and executing save strategies when needed.
• Identify and pursue expansion opportunities tied to increased usage, additional modules, or broader platform adoption.
• Translate customer needs and usage insights into clear ROI narratives that reinforce long-term value.
• Collaborate closely with Sales, Implementation, and Product teams to ensure seamless customer lifecycle management.
• Contribute to the development of scalable success playbooks and improved customer engagement processes.

Requirements

• 4+ years of experience in customer success, account management, or similar roles with ownership of retention or renewals, ideally in SaaS or technology-driven environments.
• Proven ability to build and maintain strong relationships with operational and executive-level stakeholders.
• Strong commercial mindset with experience managing renewals, expansions, and value-based ROI conversations.
• Ability to interpret account data and usage signals to prioritize efforts and manage customer health effectively.
• Excellent communication skills with the ability to remain clear, structured, and confident in high-pressure situations.
• Experience working with operational workflows, payments, or financial systems is a strong plus.
• Familiarity with hospitality, marina, or similar operational industries is a plus.
• High level of ownership, proactive mindset, and ability to operate independently in a fast-paced environment.

Benefits

• Competitive compensation package with potential performance-based incentives.
• Remote-first flexibility within the United States.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement plan with employer matching.
• Paid time off, holidays, and flexible work arrangements.
• Professional development and growth opportunities within a scaling organization.
• Exposure to a high-impact, customer-facing role with clear business influence.
• Collaborative and mission-driven work environment focused on customer success.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1