Director, Store Operations and Experience - Merchandise Presentation (Hybrid)
About the Role
In this role, you will lead the strategy, execution, and continuous improvement of merchandise presentation across all store formats. You will serve as a key partner to Merchandising, Planning, Store Operations, and Leadership to maximize sales productivity and brand differentiation. You will drive the implementation of enterprise priorities, ensuring they are translated into compelling, executable store experiences.
What You’ll Do
Drive sales productivity and customer engagement through merchandise presentation and space planning within categories of ownership
Define the vision for merchandise presentation execution and translate strategies into actionable direction for all store formats
Establish presentation standards aligned with company sales, margin, and customer experience goals
Lead merchandising flow and adjacency work, choice count and capacity integrity within a category to optimize sales productivity and improve customer experience
Oversee planning and execution of merchandising focuses and key seasonal merchandising strategies within assigned categories
Lead the implementation of merchandise presentation strategies related to space planning
Manage the development and execution of floor plans and planograms to support new product launches and seasonal transitions
Drive change through leading the organization-wide adoption of digital merchandising and space planning tools
Lead, coach, and develop a high-performing team to drive continuous improvement
Drive cross-functional collaboration with Field leaders, Merchandising, Store Operations, Marketing and Technology to ensure seamless execution
Lead Merchandise Presentation capital projects within assigned categories for fixture enhancements and capacity maximization to yield measurable ROI
Additional tasks may be assigned
What Skills You Have
Required
5+ years of experience managing a team
7+ years in Buying, Planning, Marketing, Store Management or related professional experience
Strong interpersonal skills and ability to interact at all levels of the organization
Excellent analytical skills and the ability to analyze ROI
Strong organizational and planning skills
Knowledge and ability to work with systems such as Microsoft Word, Excel, Access and Project, along with internal systems
Preferred
Ability to train, develop, motivate and provide strong leadership to others
Strong delegatory skills