JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement, and drive satisfaction through delightful digital interactions. Join our team to lead customer-centric design projects that transform user experiences.
As a Design Program Manager Vice President on our Card team, you will work with designers, product owners, engineers, content strategists, editors, and researchers committed to designing customer-led products and services. You will be responsible for planning and managing the day-to-day workflow, processes, and reporting that support our growing digital design project work across Design and Customer Experience (DCE). Your role requires an understanding of design processes, including customer-centric design, and familiarity with design systems and toolkits.
Job Responsibilities
- Oversee and manage a product portfolio, including project intake, assessment, resourcing, execution, tracking, and team capacity management.
- Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on discovery execution and delivery.
- Consult with design teams to develop clear plans, including size, scope, sequence, and next steps for design activities.
- Facilitate cross-impacted project discussions with multiple design teams and stakeholders.
- Collaborate with DCE, Product, Line-of-Business, Data and Analytics, and Tech teams to understand customer problem statements and desired outcomes.
- Track projects to ensure milestones are met and status is documented and updated regularly; produce reports as needed.
- Drive and champion ongoing firm-wide and design team process improvement.
Required Qualifications, Capabilities, and Skills
- Minimum of 5 years of project/program management experience.
- Understanding of the product development lifecycle at scale.
- Thorough understanding of Waterfall and Agile project methodologies.
- Familiarity with tools including Atlassian/JIRA/Confluence/Monday.com/Figma.
- Demonstrated effectiveness in developing plans, prioritizing activities, and driving execution.
- Excellent written and verbal communication skills, including the ability to present complex information clearly.
- Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently
Preferred Qualifications, Capabilities, and Skills
- 3+ years in digital design or product development; experience at a design studio and/or large corporate environment preferred.
- Proven ability to collaborate cross-functionally and influence outcomes.
- Flexibility and adaptability to change direction based on team and stakeholder consensus.
- Strong project management skills.
- Passionate about creating customer-centric design