IT Support / TechOps Specialist (m/f/d)

IT Support / TechOps Specialist (m/f/d) LocationBerlin, Berlin (Hybrid)Employment TypeFull timeLocation TypeHybridDepartmentEngineeringABOUT USPliant is a European fintech specializing in B2B payment solutions. Our modular, API-first platform helps businesses streamline spending, improve cash flow, and integrate payments into their financial workflows. Designed for industries with complex payment needs, such as travel and fleet, Pliant enables greater efficiency, control, and profitability.We serve two primary customer segments:Companies looking to optimize operational processes through intuitive apps and APIs, gaining control, automation, and financial flexibility through extended credit lines.Businesses such as financial software platforms, ERP providers, and banks that want to launch or enhance their credit card offerings using Pliant’s embedded finance and white-label solutions.Founded in 2020 and headquartered in Berlin, Pliant supports over 4,000 businesses and more than 20 partners globally. As a licensed e-money institution (EMI), we issue credit cards in 11 currencies across more than 30 countries, helping companies streamline and simplify payments.Learn more at www.getpliant.comWe’re now looking for an IT Support / TechOps Specialist (m/f/d) to join our team. This is a hybrid role based in Berlin.WHAT YOU’LL DOProvide day-to-day IT support to colleagues, ensuring tools and systems enable efficient and reliable workTroubleshoot and resolve issues with user workstations across macOS and Windows environments (Linux experience is a plus)Support and administer a range of SaaS tools used across the companyOwn IT-related onboarding and offboarding processes for employees, including access provisioning and device setupProcure, configure, and manage hardware and software assetsMaintain accurate asset inventory and IT documentationEnable colleagues by teaching best practices for internal tools and workflowsEnsure company systems are secure and up to date (endpoint security, antivirus, patches, basic networking)Support and help manage the use of AI-powered tools across the company, including access management, security considerations, and user enablementProactively identify repetitive tasks and improve or automate IT and TechOps workflowsWHAT YOU’LL BRINGStrong motivation to help others and take ownership of IT topics end to endEnjoyment in supporting colleagues and solving practical, day-to-day technical problemsHands-on experience in IT support, TechOps, or a similar rolePractical experience with common IT service management activities (e.g. incident handling, onboarding/offboarding, access management)Strong experience administering and troubleshooting macOS and Windows systems, including regular use of the command line and scripting to automate tasks and resolve issues.Ability to support and deliver internal projects, including building internal tools or lightweight web interfaces.Good working knowledge of hardware, networking, and endpoint managementExperience managing IT assets, inventories, and documentationA process-oriented mindset with a focus on reducing manual work through automationAbility to work independently in a remote or hybrid environmentFluent English (additional EU languages are a plus)NICE TO HAVEExperience administering tools such as Google Workspace, Slack, Atlassian (Jira, Confluence), or similar platformsFamiliarity with identity and access management and mobile device management toolsExposure to AI tools in a workplace setting (e.g. copilots, internal assistants, automation tools)Interest in security standards and certification processes (e.g. ISO 27001)Basic experience with infrastructure-as-code tools such as TerraformExperience setting up and supporting conference room or hybrid meeting equipmentWHAT WE OFFERThe opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellenceAttractive remunerationYour choice of preferred OS, Windows or...