Supervisor Field Service Dispatch

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.
 

Position overview

Provides leadership and oversight to the Field Service Dispatch group. Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations and other situations. Takes action to assign or reassign work to meet customer commitments.

• Provides day-to-day direction and guidance to assigned Field Service Dispatchers.
• Dispatches work within an assigned territory to both DN and third-party technicians.
• Supervises a range of team activities, including: Monitoring Technician status through mobile resource management tools.
• Checking job pools and schedules to identify unfilled time slots, overbooking, cancellations and other situations.
• Managing job scheduling, arrival times and shift completions.
• Assigning or reassigning work to meet evolving customer requirements and commitments.
• Ensuring Technicians' routes are operationally efficient and aligned with the company and customer expectations.
• Supervising backfill of daily openings in scheduled routes.
• Responding to internal and external customers regarding appointment verification, rescheduling and missed appointments.
• Preparing and / or updating calendars based on work assignments and reassignments.
• Provides team members and third-party service providers with procedural and technical guidance.
• Assists in troubleshooting and identifying performance and related issues.
• Enforces all company policies and procedures related to employee safety, safety reporting and safety management.

Required Qualifications

• Bachelor's Degree or equivalent work experience required.
• Typically has 4-6 years of experience in Field Service Dispatch.
• Fluent business English skills (Written and spoken).

 

Pay Transparency Statement
The monthly base salary range for this position is 8,300.00 PLN gross to 11,900.00 PLN gross.
Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents.
 

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