Personal Concierge - The Waldorf Astoria New York

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Personal Concierge to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations. 

What will I be doing?

As a Personal Concierge, you will be responsible for assisting guests with a variety of requests, offering personalized and tailored recommendations, and ensuring every detail of their experience exceeds expectations. You will be performing the following tasks to the highest standards:

• Providing expert information, personalized recommendations, and making bookings for guest inquiries including but not limited to, directions, hotel services, transportation, travel arrangements, and dining reservations.
•  Assisting with VIP guest check-in and ensuring that their needs are met with discretion and precision.
• Crafting bespoke itineraries based on personalized guest information and preferences collected prior to their stay.
• Proactively offering exclusive opportunities, including booking tickets for events and arranging unique experiences, tailored to the guest’s interests.
• Responding to special requests, including arrangements for medical services, childcare, and personalized gifts.
• Assisting in promoting Waldorf Astoria's marketing programs and distributing materials as needed.

 

Classification: Full-Time 
Shift: Various – must be available to work weekdays, weekends, and holidays.
Union Position: This position is part of the Local 6 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.  You must be comfortable with a schedule and hours that may vary from week to week.
 

 

What are we looking for?

We are looking for a Personal Concierge who is committed to the elevated standards expected at our Forbes 5-Star hotel. This role involves not only performing traditional concierge duties but also engaging proactively with guests as part of our exclusive Personal Concierge Program. You will be reaching out to guests before their stay to gather information about their preferences and needs. With this personalized information, you will create bespoke itineraries and offer tailored recommendations, ensuring that every guest’s experience is seamlessly curated.

The ideal candidate will possess the following qualifications:

• Prior experience as a Concierge in New York City is required, ideally within a prestigious luxury hotel.
• A proven ability to provide exceptional, personalized service to VIPs and high-profile guests.
• Expertise in researching guests' preferences and crafting customized itineraries based on their individual needs and desires.
• Extensive knowledge of the local area, including luxury dining, exclusive events, and unique experiences.
• A commitment to delivering service that meets and exceeds Forbes 5-Star standards.
• Excellent communication and interpersonal skills, with the ability to build lasting relationships with guests.
• A proactive approach, anticipating guest needs and delivering anticipatory service.

 

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Personal Concierge, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Providing expert information, personalized recommendations, and making bookings for guest inquiries including but not limited to, directions, hotel services, transportation, travel arrangements, and dining reservations.
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.