Manager, Operations

Manager, Operations About DialogueDialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:ImpactCommunityGrowthExcellenceFeel like you can make a difference? Good news, we saved you a seat! Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.AI Disclosure StatementTo ensure an efficient and fair review process, we utilize artificial intelligence tools to assist in the initial screening and assessment of applicants for this role.Recruitment Fraud NoticeDialogue only contacts candidates through official @dialogue.co email addresses. We never request payment, gift cards, or personal financial information at any stage of hiring, and we never extend an offer without a structured interview process. All open roles are listed exclusively at dialogue.co/en/careers. If you receive a suspicious communication claiming to be from Dialogue, do not respond — report it to and verify the role on our official careers page.Your role as Manager, OperationsReporting to Dayna Murray, Vice President of Primary Care Operations, you will drive strategic projects forward, influence decision-making, and ensure flawless execution. Success means anticipating needs, prioritizing effectively, and consistently delivering high-quality work in a fast-paced environment. The mission of the Manager, Operations is to continuously improve Dialogue’s Primary Care Program by supporting the development of its key growth and member experience initiatives as well as lead the implementation  and analysis of various continuous improvement initiatives to improve the operational efficiency of Dialogue’s operations as well as provider experience.What you'll be doingPartner closely with the Vice President of Primary Care Operations on priority strategic initiatives, providing analysis, synthesis, and execution support to drive impact across our OperationsSupport the Vice-President, Primary Care Operations, defining key operational strategies and budgetary implications. Identify and lead implementation of initiatives to improve operational efficiency, member experience and provider experience Lead and provide financial/operational/data analyses to support strategic direction and evaluationProvide operational leadership in the development and prioritization of new and  improved processes across our Medical Programs, driving data driven decisions and continuous improvementManage cross-functional relationships and monitor and support Primary Care responses across internal channels to support cross-functional rocks and discovery Become a subject-matter expert for Medical OperationsWe'd love to hear from you if you have5+ years of experience in an operational role or corporate strategy/consulting role Experience in the healthcare industry, in a startup environment  and in customer experience is an assetBachelor degree in business administration or any other relevant field Strong project and operational management capability, able to drive complex, cross-functional initiatives from idea through to executionExperience with in-depth data analysis, business case creation, costing analysis and budget managementExperience with people management and interest in managing...