Front Desk Agent - DoubleTree By Hilton Hotel Seattle Airport
The DoubleTree by Hilton Hotel Seattle Airport is currently seeking a dynamic Front Desk Agent to join our team.
The ideal candidate for this role will possess:
- Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays.
- a minimum of 1-year of previous customer service experience working in a customer/guest service role is desired.
- Experience with the OnQ is a plus.
Hourly Rate: Starting at $23.81per hour increase to $26.45 per hour after 90 days
The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work.
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
- Medical Insurance Coverage – for you and your family
- Vision, Dental, Life and Disability Insurance
- Mental Health Resources
- Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked
- Vacation – Paid Time Off, up to 40 hours awarded after first year of employment
- Go Hilton travel discount program: 110 nights of discounted travel per calendar year
- 401(k) plan
- Pension plan – Hilton to put $1.35 per hour you work
- Employee Stock Purchasing Program
- Access to your pay when you need it through DailyPay
- Complimentary Duty Meals served in our Team Member Restaurant
- Employee Assistant Program
- Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check-out. Upsell revenue includes room type upgrades, early check-in fee, late check out fees and late cancellation fees. Commission is calculated as follows:
- $1-$499 earns 5% commission
- $500-$999 earns 10% commission
- $1,000 or more earns 15% commission
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Desk Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.