Payment Operations Team Lead

Payment Operations Team LeadHybridFinance & ComplianceFull timePTL 0526Athens, Attica, GreeceShare this job DescriptionABOUT HARBORLAB Founded in 2020 in Greece, HarborLab is a fast-growing B2B maritime tech company on a mission to simplify and optimize port cost management. Our end-to-end, AI-powered SaaS platform transforms how Shipowners and Shipmanagers handle Disbursement Accounts (DAs), bringing automation, real-time data, control and transparency to one of the most complex and costly parts of global shipping.But we don’t stop there. HarborLab also powers a thriving Marketplace, connecting Principals with a global network of vetted Port Agents and Vendors.At HarborLab, people come first. Our culture is anchored in ambition, trustworthiness, genuine care, and agility—values we bring to every interaction with our customers and our team. We're proud to be consistently recognized as a Best Workplace (2021, 2022, 2023) and certified as a Great Place to Work (2024, 2025, 2026).If you're looking to make a global impact, grow alongside passionate peers, and shape the future of maritime innovation—we’d love to meet you. ABOUT THE ROLE HarborLab is seeking a Payments Operations Team Lead to own the execution and control of client payment operations across our platform. Payments are a critical part of our product, enabling clients to manage operational cash flows across multiple jurisdictions, and must be executed accurately and on time, every time. You will lead a team responsible for delivering high-value, time-sensitive cross-border payments, ensuring strong operational discipline, robust controls, and continuous improvement as we scale. This is a hands-on role combining execution, team leadership, and process improvement in a fast-paced and evolving environment.You will report to the CFO.WHAT YOU WILL BE DOING Execute and supervise high-value, time-sensitive cross-border payments, including FX transactions, across multiple jurisdictions Ensure all payments follow defined processes, control checkpoints, and approval workflows, identifying, investigating, and resolving discrepancies promptly You are accountable for ensuring zero material errors in payment execution. Act as the primary point of contact for payment-related issues, working directly with clients, PSPs, and counterparties to resolve issues and provide clear, timely communication Handle high-pressure situations with ownership and sound judgment, ensuring issues are managed and communicated effectively Identify and implement improvements to reduce manual effort, increase straight-through processing (STP), and enhance reliability, partnering with internal teams to improve product, operations, and client experience Manage and develop a team of payment analysts, driving accountability, ownership, and consistency in execution RequirementsWE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE Experience3–6 years in payments operations, treasury operations, or financial operations  Hands-on experience executing cross-border payments and FX transactions across multiple jurisdictions. Experience working with multiple banking partners and jurisdictions  Experience in environments where accuracy and process discipline are critical (e.g. banking, fintech, operations-heavy roles)  Experience managing or mentoring junior team members  CapabilitiesStrong attention to detail and excellent organizational skills Ability to operate in high-accountability, high-pressure environments Comfortable working hands-on in operational processes You care about doing things right, not just fast You are motivated to reduce manual, repetitive work through better processes and systems BenefitsWHAT WE OFFER Attractive compensation package based on experience and skillset 30 days of paid annual leave Comprehensive private health insurance coverage for your entire family Hybrid way of work  Yoga classes, Life Coach, Running Coach and Kick-Boxing Sessions Cool start-up environment (with swag, and much more)  Equal...