Shipping Lead (Provo)

Shipping Lead (Provo) LocationUSA - Provo UTEmployment TypeFull timeLocation TypeOn-siteDepartmentOperationsManufacturingDandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.About the RoleWe are looking for a Shipping Team Lead to join our rapidly growing venture-backed company. This role requires a leader who can maintain control of a fast-moving outbound shipping operation, ensure carrier and service level accuracy, drive scan compliance, resolve shipping exceptions quickly, and keep the team aligned around on-time departure and package traceability. You will be the first point of contact for cross-functional team leads at other Dandy locations. In the role, you will lead a team of 18+ Shipping associates, in a state of the art facility in Provo, Utah. You will be responsible for ensuring that incoming packages, pallets and materials are scanned, received, sorted, and brought to their designated areas. You will also be responsible for ensuring the shop floor is sufficiently stocked, and supplied with necessary production materials, as well as all outgoing materials and finished goods.What You'll Do Shipping ExecutionOversee the outbound shipping process, including receiving finished goods from Packaging,On-Time Shipping PerformanceMonitor daily must-ship volume, urgent orders, late-risk shipments, and carrier cutoff times to ensure packages leave the facility on time.Exception ManagementInvestigate and resolve shipping exceptions, including missing packages, labels created but not physically received, wrong carrier or service level, return packages, failed scans, and shipments at risk of missing pickup.Traceability & Scan ComplianceEnsure all required scans are completed at each step of the process to maintain package visibility from Packaging to carrier pickup.Shift Passdown & CommunicationMaintain strong communication between shifts and cross-functional teams by documenting open issues, pending shipments, carrier problems, and urgent follow-ups.Pickup ReadinessEnsure all bags, containers, and outgoing shipments are ready, organized, and staged before carrier pickup windows.What We're Looking For2+ years of experience leading a team in a fast-paced environment that is always changingPassion for breaking down complex problems into smaller manageable steps in order to help team members effectively work through the ambiguityHigh level of comfort with digital tools and technologyVery high attention to detail and organizational skillsTeam player attitude and willingness to help others to help the team exceed expectationsNatural curiosity and ability to learn new concepts, tools, and workflows quicklyStrong self-motivation, self-direction, and ability to work with multiple stakeholders to push improvement initiatives to completionExcellent communication and stakeholder management skillsKnowledge of how inventory counts workExperience with WMS, ERP, and/or MES/MRP systemsStrong understanding of manufacturing practices, and inventory managementWorking knowledge of Excel, Google sheets, or other spreadsheet software You’ll Really Stand Out IfExperience working with carriers such as FedEx, UPS, DHL, or other domestic shipping partners.Experience managing carrier cutoff times, urgent shipments, and same-day shipping priorities.Experience improving scan-based workflows, containerization, staging, and pickup processes.Req ID: J-1173For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each...