This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Property Claims Adjuster based in the United States.
This role offers the opportunity to manage complex homeowner property claims while delivering a high-quality customer experience in a modern, technology-driven insurance environment.
You will oversee claims from initial reporting through resolution, combining technical expertise, investigation skills, and empathy for policyholders.
The position requires strong attention to detail, sound judgment, and the ability to leverage digital tools to improve claims outcomes.
You will collaborate with internal teams, external partners, and customers to ensure accurate assessments and fair settlements.
The ideal candidate is adaptable, customer-focused, and comfortable working independently in a remote-first setting.
This is a chance to contribute to the evolution of insurance operations while helping customers during critical moments.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Property Claims Adjuster based in the United States.
This role offers the opportunity to manage complex homeowner property claims while delivering a high-quality customer experience in a modern, technology-driven insurance environment.
You will oversee claims from initial reporting through resolution, combining technical expertise, investigation skills, and empathy for policyholders.
The position requires strong attention to detail, sound judgment, and the ability to leverage digital tools to improve claims outcomes.
You will collaborate with internal teams, external partners, and customers to ensure accurate assessments and fair settlements.
The ideal candidate is adaptable, customer-focused, and comfortable working independently in a remote-first setting.
This is a chance to contribute to the evolution of insurance operations while helping customers during critical moments.
Accountabilities:
- Handle homeowner property claims from first notice of loss through final resolution, including supplements and settlement activities.
- Conduct detailed investigations by reviewing policy coverage, assessing damages, determining liability, and identifying potential fraud or subrogation opportunities.
- Perform property inspections using virtual inspection tools, AI-assisted technologies, field resources, or third-party services depending on claim complexity.
- Prepare accurate damage estimates using Cotality, Xactimate, or comparable estimating platforms based on inspection findings.
- Maintain complete claim documentation, including estimates, coverage communications, activity notes, reserves, and settlement records.
- Communicate proactively with policyholders, claimants, agents, vendors, and internal stakeholders to provide updates and resolve issues.
- Negotiate claim settlements fairly and professionally while balancing customer needs and business objectives.
- Collaborate with contractors, independent adjusters, engineers, and internal teams such as legal, underwriting, and fraud investigation.
- Contribute ideas for process improvements, operational efficiency, and enhanced claims quality.
- Support increased claim volumes and catastrophe response efforts when required.
- 8+ years of experience handling property claims and customer service responsibilities.
- Experience creating property damage estimates using Cotality, Xactimate, or similar estimating software.
- Proven ability to write estimates based on personal inspections and claim evaluations, not only reviewing third-party reports.
- Active property and casualty adjuster license(s), or ability to obtain required licenses within the required timeframe.
- Experience working in a remote or hybrid claims environment.
- Strong knowledge of claims investigation, coverage analysis, estimating practices, and settlement processes.
- Excellent written and verbal communication skills with strong negotiation and problem-solving abilities.
- Strong organizational skills with the ability to manage multiple claims and priorities effectively.
- Comfortable using technology platforms, virtual inspection tools, and digital claims solutions.
- Ability to work independently while contributing effectively within a collaborative team environment.
- Preferred experience with catastrophe claims operations, AI-assisted claims platforms, professional insurance designations, or claims technology innovation.
- Competitive salary range of $70,000 - $90,000 USD, with compensation based on experience, skills, and qualifications.
- Full remote-first work environment with flexibility and support for distributed teams.
- Competitive compensation package with potential equity opportunities.
- Comprehensive medical, dental, and vision insurance plans.
- Life and disability coverage options.
- Paid parental leave of up to 8 weeks, with additional leave options where applicable.
- 401(k) company contribution of 3% of employee gross income, regardless of employee contribution.
- Work-from-home stipend of $1,500 USD to support a productive home workspace.
- Annual professional development fund of $2,000 USD for learning and career growth opportunities.
- Monthly wellness allowance to support employee well-being.
- Paid volunteer service hours and employee referral rewards.
- Supportive culture focused on collaboration, empathy, innovation, and work-life balance.
The Property Claims Adjuster will be responsible for managing the full lifecycle of property claims while ensuring accurate evaluations, timely resolutions, and exceptional service experiences.
Requirements:
The ideal candidate brings extensive property claims experience, strong analytical abilities, and excellent communication skills, with the ability to thrive in a remote and fast-changing environment.