Workplace Experience Manager
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
We are seeking a dynamic and service-driven Workplace Experience Manager to lead and inspire a high-performing team of approximately five professionals while elevating the overall workplace experience. This role is ideal for someone who thrives at the intersection of corporate operations and hospitality. Someone who understands that exceptional service is not just delivered, but thoughtfully designed.
As the face of the client experience, you will cultivate an inviting and highly functional workplace environment that reflects excellence at every touchpoint. You will play a critical role in shaping service standards, strengthening client relationships, and ensuring seamless day-to-day operations.
Compensation: $95,000 annually
Key Responsibilities
Serve as the primary point of contact for client engagement, ensuring a responsive, solutions-oriented approach to all requests and needs
Lead, coach, and develop a team of ~5 employees, fostering a culture of accountability, collaboration, and service excellence
Create and maintain a welcoming, client-ready environment that enhances the overall workplace experience
Oversee daily operations including meeting and conference room management, space readiness, and service coordination
Conduct regular site walkthroughs to ensure consistent quality, presentation, and functionality of the workspace
Establish and refine processes, SOPs, and operational playbooks to drive efficiency and consistency
Monitor service levels and performance metrics, identifying opportunities to elevate service delivery
Partner with internal stakeholders to support employee engagement, retention, and team development
Support additional services such as mail, print, and project coordination as needed
What You Bring
3–5 years of experience in corporate office services, hospitality, or workplace operations
Proven experience leading and developing a high-performing team of 5 or more
A strong hospitality mindset with a passion for creating elevated, client-centric experiences
Exceptional communication and relationship management skills
Ability to manage multiple priorities with professionalism and attention to detail in a fast-paced environment
Proficiency in Microsoft Office and workplace systems
Core Competencies
Client-centric approach with a focus on service excellence
Leadership presence with the ability to motivate and inspire teams
Operational discipline and attention to detail
Strong problem-solving and decision-making capabilities
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Opensity is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at Opensity are based on qualifications, merit, and business needs. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, training, discipline, and termination.
Opensity is committed to providing reasonable accommodations for qualified individuals with disabilities, for pregnancy related conditions, and for sincerely held religious beliefs, in accordance with applicable law. We do not tolerate retaliation against individuals who raise concerns or participate in an investigation related to equal employment opportunity.