Client Delivery Director
No longer listedThis position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Delivery Director based in the United States.
This is an exceptional opportunity to lead client delivery operations for a fast-paced professional services organization supporting innovative, high-growth businesses. As a senior leader, you will oversee the successful execution of client engagements while driving operational excellence, team development, and service innovation. Working across finance, accounting, and client success functions, you will help shape delivery strategy, optimize processes, and ensure outstanding client experiences. The role combines strategic leadership with hands-on operational oversight, making it ideal for someone who thrives in dynamic environments and enjoys building high-performing teams, strengthening client relationships, and delivering measurable business impact.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Client Delivery Director based in the United States.
This is an exceptional opportunity to lead client delivery operations for a fast-paced professional services organization supporting innovative, high-growth businesses. As a senior leader, you will oversee the successful execution of client engagements while driving operational excellence, team development, and service innovation. Working across finance, accounting, and client success functions, you will help shape delivery strategy, optimize processes, and ensure outstanding client experiences. The role combines strategic leadership with hands-on operational oversight, making it ideal for someone who thrives in dynamic environments and enjoys building high-performing teams, strengthening client relationships, and delivering measurable business impact.
Accountabilities
- Lead the end-to-end delivery of client services, projects, and service offerings, ensuring engagements are completed on time, within scope, and to the highest quality standards.
- Oversee client onboarding processes, resource planning, and staffing to ensure consistent service delivery across all client engagements.
- Serve as the senior escalation point for delivery challenges, proactively resolving issues while maintaining strong client relationships.
- Build and maintain trusted partnerships with key clients, monitoring satisfaction and identifying opportunities to expand services and improve engagement.
- Collaborate with business development teams to scope new projects and ensure smooth transitions from sales through implementation and ongoing delivery.
- Partner with executive leadership to define long-term delivery strategies, operational improvements, and scalable service models.
- Contribute to workforce planning, forecasting, learning and development initiatives, and resource allocation to support organizational growth.
- Monitor delivery performance through key performance indicators, identifying risks and implementing mitigation strategies to improve operational efficiency.
- Oversee core accounting and finance operations across client portfolios, including month-end close, financial reporting, budgeting, forecasting, cash management, reconciliations, and audit coordination.
- Lead and mentor accounting professionals while supporting payroll, employee lifecycle processes, benefits administration, tax compliance, KPI reporting, and continuous process improvement initiatives.
- Bachelor's degree in Business, Management, Accounting, Finance, or a related field; MBA or equivalent advanced degree preferred.
- Minimum 10 years of experience in professional services, consulting, client delivery, accounting, or finance leadership roles.
- At least 5 years of experience leading cross-functional teams and managing complex client engagements.
- Extensive background in accounting and finance operations, including financial reporting, budgeting, forecasting, cash management, and audit support.
- Proven ability to build strong client relationships and serve as a trusted advisor to executive stakeholders.
- Demonstrated experience leading operational strategy, service delivery, and organizational improvements in high-growth environments.
- Strong project management, organizational, and problem-solving skills with the ability to manage multiple priorities simultaneously.
- Experience supporting startup or venture-backed companies is highly desirable.
- Excellent analytical skills with a focus on operational excellence, process optimization, and data-driven decision-making.
- Outstanding verbal and written communication skills with the ability to influence stakeholders across all organizational levels.
- Strong leadership, coaching, and mentoring capabilities with experience developing high-performing teams.
- High level of integrity, professionalism, discretion, and ability to manage confidential information.
- Self-motivated, collaborative, adaptable, and comfortable operating in fast-paced, evolving environments.
- Ability to travel periodically for company meetings, retreats, and regional events.
- Competitive annual base salary ranging from $185,000 to $210,000, depending on experience.
- Target annual performance bonus of 15%.
- Comprehensive medical, dental, and vision insurance, including 100% employee coverage under the base health plan.
- Employer contribution toward eligible family member healthcare coverage.
- Flexible Spending Accounts (FSA).
- 401(k) retirement savings plan.
- Three weeks of paid time off.
- Voluntary life insurance and disability coverage.
- Work-from-home allowance to support remote productivity.
- Fully remote work opportunity within the United States, with preference for candidates located in the Silicon Valley or New York City regions.
- Flexible work arrangements, including support for caregivers and reduced-hour schedules where applicable.
- Collaborative culture focused on professional development, mentorship, continuous learning, and career growth.