Software Engineer (UX, API)

Role responsibilities

Own the end-to-end architecture for AWS Connect digital chat solutions, ensuring scalability, security, and performance. Collaborate with cross-functional teams to align requirements and ensure successful implementation.

Requirements

Candidates should have a Bachelor's or Master's degree in Computer Science, Engineering, or a related field, along with 10+ years of IT experience, including 3-5 years in application or solution architecture roles. Hands-on experience with AWS services and proven experience in designing integrations across various platforms is essential.

Key skills

AWS Services, Application Architecture, Solution Architecture, Conversational AI, Chatbot Architectures, Intent Routing, Orchestration, Integration, Security Architecture, Access Control Models, DevOps Practices, CI/CD Pipelines, Infrastructure-as-Code, API Design, Microservices Architecture, Cloud-Native Integration

Keywords

AWS, Amazon Connect, Data Analytics, Artificial Intelligence, Cybersecurity, Healthcare Technology, Legacy Systems, LivePerson, Genesys, CRM Systems, APIs, Third-Party Platforms, Monitoring, Reporting, Support Models, Training Programs, Architecture Governance, Design Reviews, Documentation, Emerging Technologies, Industry Best Practices