Role responsibilities
The Field Service Technician is accountable for reporting product failure trends and serviceability issues while ensuring accurate information and record keeping. They will meet customer demands by providing efficient and responsive maintenance for Canon-supported products.
Requirements
Candidates must hold a high school diploma or equivalent experience and possess a basic understanding of internet environments. They should also be able to travel, lift 50 pounds, and comply with customer policies, including potential COVID-19 measures.
Key skills
Customer Communication, Technical Information Maintenance, Field Service Reports, Expense Reports, Problem Solving, Serviceability Issues, Product Failure Trends, Maintenance Skills, Driving, Record Keeping, COVID-19 Compliance, Lifting, Walking, Standing, Stooping, Kneeling
Keywords
Field Service Technician, Customer Service, Maintenance, Technical Support, Canon, Service Standards, Product Support, Documentation, Travel, COVID-19 Compliance, Driving License, Record Keeping, Technical Information, Expense Reports, Performance Metrics, Problem Solving, Electrical, Electronics Manufacturing