Relationship Manager Lead, HR Delivery - Senior Vice President

Single PositionExplore a Career With UsView All JobsHybridHR Services Manager - Senior Vice PresidentMUMBAI, Mahārāshtra, IndiaApply NowFind out how well you match with this jobUpload your resumeJob descriptionJob ID26980870Date posted07/20/2026DepartmentHuman ResourcesThe Senior Vice President (SVP), HR Services Manager is a senior operational leader responsible for the day-to-day management, performance, and continuous improvement of designated HR Services portfolios under the broader HR Services pillar.This role owns end-to-end execution of global HR processes within scope, leads large teams through managers, and ensures consistent, high-quality service delivery across regions and populations. The SVP plays a critical role in translating HR Services strategy into operational outcomes, driving efficiency, risk management, and customer experience.The role requires deep HR operational expertise, strong people leadership capability, and the ability to manage complex, high-volume, and high-risk HR processes in a global, matrixed environment.Key ResponsibilitiesOperational Leadership & Service DeliveryOwn end-to-end delivery of designated HR Services functions, which may include RIF, PIP, HR Investigations, employee lifecycle processes, accommodations, or other HR operations within scope.Ensure services are delivered consistently, accurately, and on time, aligned to global standards, SLAs, policies, and controls.Act as the primary operational escalation point for complex cases, service risks, and delivery issues within portfolio.People Leadership & Workforce ManagementLead large, distributed HR Services teams through multiple levels of managers.Drive workforce planning, capacity management, hiring, performance management, succession planning, and talent development.Foster a culture of accountability, service excellence, continuous improvement, and risk awareness.Coach and develop Talent Center leaders and people managers to strengthen leadership bench and operational maturity.Process Excellence & Continuous ImprovementDrive standardization, simplification, and harmonization of HR processes across geographies.Lead operational improvement initiatives including process reengineering, automation, digitization, and productivity enhancements.Proactively identify operational gaps, root causes, and improvement opportunities to enhance efficiency, quality, and employee/manager experience.Partner closely with Technology, COEs, and other HR Delivery pillars to implement sustainable solutions.Metrics, Performance & ReportingOwn performance management for assigned portfolios, including KPIs, SLAs, TATs, volume trends, quality metrics, and risk indicators.Review and analyze operational data to improve throughput, reduce errors, and manage peaks and complexity.Provide regular performance updates, insights, and recommendations to the Head of HR Services.Ensure data accuracy, transparency, and readiness for audits and senior leadership reviews.Risk, Controls & ComplianceEnsure strict adherence to regulatory, legal, and compliance requirements across all HR Services operations.Maintain and strengthen controls and governance frameworks, particularly for high-risk, high-volume processes.Identify, escalate, and resolve control issues in a timely and transparent manner, ensuring root cause remediation.Partner with Risk, Legal, Audit, and Compliance teams as neededStakeholder Management & PartnershipBuild strong working relationships with HR Business Partners, HR Advisors, COEs, Delivery partners, Technology, and regional HR teams.Serve as a trusted operational partner, ensuring service delivery supports business and people priorities.Contribute actively to HR Services leadership forums and cross-pillar initiatives.Support the Head of HR Services in enterprise-wide HR Delivery priorities and transformationsChange & Transformation SupportLead change management for HR Services initiatives within assigned scope, ensuring adoption and stability.Support...