Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Facilities Coordinator (Hard Services) provides crucial support to the Facilities Manager in overseeing the operational and administrative functions of multiple facilities. This role is responsible for ensuring smooth facility operations, managing vendor relationships, coordinating maintenance activities, and providing exceptional customer service to clients and occupants. Facilities Coordinator plays a key role in maintaining a safe, efficient, and well-functioning environment for all stakeholders.

Responsibilities:

• Team Leadership and Development:
  • Lead and manage a team of account managers, facility managers, and operations staff, providing guidance, support, and mentorship to drive performance and development.
  • Foster a culture of collaboration, teamwork, and professional growth within the account team.
  • Conduct regular performance reviews, set objectives, and provide constructive feedback to develop a high-performing team.
• Operational Excellence:
  • Provide strategic oversight and leadership for all aspects of service delivery within the assigned accounts, ensuring operational excellence and adherence to contractual obligations.
  • Collaborate with cross-functional teams to establish and monitor key performance indicators (KPIs) and service level agreements (SLAs), ensuring targets are met or exceeded.
  • Conduct regular reviews of operational performance, analyzing data, and implementing improvement initiatives to enhance service quality and efficiency.
  • Drive a culture of continuous improvement, innovation, and best practices within the account team.

Administrative Functions:

• Assist in the development and management of the facility budget, including tracking expenses, monitoring costs, and identifying cost-saving opportunities.
• Support the Facilities Manager in maintaining accurate facility records, including contracts, leases, inventories, and documentation of maintenance activities.
• Assist with the procurement of supplies, equipment, and services required for facility operations.
• Prepare reports, presentations, and other documents as required by the Facilities Manager.

Qualifications:

• Bachelor's degree in Business Administration, Facilities Management, Engineering, or a related field.
• Minimum of 2 years of experience in coordinating hard services, facilities management, or related roles, preferably within the Integrated Facilities Management (IFM) industry.

• Knowledge of hard service functions such as Maintenance and repair of equipment, Technical facilities management, Space management, Exterior management, etc

• Strong organizational skills, with the ability to prioritize tasks and manage multiple responsibilities effectively.
• Excellent communication and interpersonal skills, with the ability to communicate with stakeholders at all levels.
• Attention to detail and a commitment to deliver high-quality services and customer satisfaction.
• Proficiency in using computer systems and facility management software for work order tracking and reporting.
• Strong problem-solving skills and the ability to proactively identify and address service-related issues.
• Ability to work independently and collaboratively in a team-oriented environment.
• Knowledge of relevant health and safety regulations and industry certifications is a plus.

 

Note: This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it.

Location:

On-site –San Jose,CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Jones Lang LaSalle ("JLL") está comprometida a trabajar con personas con discapacidades y proporcionarles accesibilidad. Si necesita un ajuste razonable para cualquier parte del proceso de empleo – incluyendo la candidatura en línea y/o el proceso general de selección – puede enviarnos un correo electrónico a HRSCLeaves@jll.com. Este correo electrónico es solo para solicitar un ajuste razonable. Por favor, dirija cualquier otra consulta general de reclutamiento a nuestra página Contáctanos > Quiero trabajar para JLL.