Guest Relations Agent - Executive Lounge (m/f/*) at Hilton Berlin

Apply
if you’re a passionate host or hostess who looks forward to taking the stage every day alongside a strong, experienced team to provide outstanding service to our guests from around the world, deliver on our quality promises, and create experiences and lasting memories.

Hilton has been one of the most consistently successful companies for over 100 years and is a pioneer in the hospitality industry.

We want to continue making history!

To achieve this, a high level of professionalism is required.

The hospitality industry is one of the most exciting and diverse sectors, offering countless opportunities.

Showcase and share your passion and skills, express your individuality within our Hilton family, and grow with us!

 

Our Executive Lounge is designed to offer our international VIP guests exceptional comfort—from separate check-in and check-out to meeting and conference facilities, as well as complimentary breakfast and dinner.

Your responsibilities are as follows:

• Create a welcoming atmosphere—you’ll serve as a warm and friendly point of contact for our VIPs and regular guests on-site, treating them as equals
• Standard front office tasks (check-in/check-out, room assignments, billing)
• Confident handling of guest complaints
• Managing and maintaining the customer loyalty program
• Responsibility for cleanliness and hygiene in accordance with HACCP guidelines
• Responsibility for ensuring smooth service in the lounge, including the buffet and beverage station
• General administrative and organizational tasks (correspondence, concierge duties, etc.), communication with all other departments in the hotel

What We Expect From You

• Successfully completed training in the hospitality industry
• Work experience at the front desk
• Very good German and good English skills (spoken and written)
• Very good communication skills and a well-groomed appearance
• A conscientious work ethic
• Very good organizational and time management skills
• A keen eye for quality
• Proficiency with internal programs and advanced knowledge of all standard MS Office products (Excel/PowerPoint)
• Not a requirement, but we’d appreciate it if you occasionally showed interest in and supported our social projects (e.g., volunteering at social institutions, donating in-kind items, etc., or even just serving as a mentor for newcomers)

 

• What We Offer You
  A comprehensive welcome program and thorough onboarding in a highly motivated, international, and stable work environment
• Promotion of teamwork and camaraderie among employees
• Referral bonus for employees you recruit
• Family-like work atmosphere
• Access to Hilton Worldwide University with thousands of free personalized learning opportunities, as well as regular training programs and professional development opportunities
• Performance-based compensation in line with industry standards, as well as vacation entitlement in accordance with the collective bargaining agreement
• Accommodations at Hilton hotels worldwide (at employee rates so attractive that we’d rather not mention them here)
• Great employee benefits in areas such as shopping, flights, fashion, leisure, sports, tickets, housing, food, technology, cell phone service, etc.
• A wide variety of meal options at low cost in our in-house team restaurant
• Annual birthday celebrations with ever-changing gifts, as well as personalized recognition of work anniversaries
• Personalized development opportunities through regular career discussions with your supervisor
• Regular invitations to team events

What else you should know
Every company has its own expectations for future employees—but as we all know, nobody’s perfect. So please don’t let that discourage you. Feel free to apply anyway. What matters most to us is your personality—we can teach you anything you might be missing. In any case, we look forward to meeting you!