Integration / Implementation Manager

Back to jobsIntegration / Implementation ManagerHybrid, Bucharest, RomaniaApplyIntegration / Implementation Manager Hybrid, Bucharest, Romania JOB OVERVIEW The Legion application is a high performance data driven Java enterprise application that implements sophisticated scheduling and optimization algorithms. It also provides the necessary endpoints for our Web and mobile frontend applications. We are hosted on AWS. As a part of enterprise software deployment projects, you and your team members will participate in the technical implementation activities associated with Legion’s Workforce Management solution. RESPONSIBILITIES AND DUTIES Manage the priorities, deliverables, and activities of a team of engineers focused on customer success. Collaborate with cross-functional teams (engineering, customer success, and product) to deliver high-quality integrations and solutions. Serve as a Scrum Master, facilitating Agile practices, sprint planning, and retrospective meetings. Oversee technical implementation activities and leadership reporting, ensuring timely and successful delivery of integration projects. Partner with customer success teams to identify and resolve technical challenges, ensuring customer satisfaction. Develop and enforce best practices for software delivery, including SIT and unit testing, documentation, specifications and peer code reviews. Act as a trusted advisor to customers and team, addressing technical concerns, managing expectations, and ensuring alignment on project goals. Manage customer relationships with a focus on minimizing escalations and ensuring technical solutions meet business requirements. Plan and execute knowledge-sharing sessions, training, and enablement for internal teams and customers. Ensure smooth project execution across geographically distributed teams, fostering collaboration and cultural understanding. Contribute to internal process improvements, leveraging customer insights and feedback to enhance future implementations. Enhance skills beyond own core functional focus and work on other tasks for the benefit of the team. Respond to urgent customer inquiries to ensure continuous support and resolve high-priority issues. Engineering Skills Be hands-on: Write secure, efficient, enterprise-quality integration code. Oversee peer code reviews for quality assurance. Have a deep understanding of the techniques and technologies that are necessary for scalability and performance. In-depth hands-on experience with integration platforms and design patterns. REQUIRED SKILLS AND QUALIFICATIONS 10+ years experience. Ability to manage a cross-region remote team. Experience building complex cloud based enterprise software in workforce management, payroll or other HR tech is highly desirable. Able to simultaneously help multiple customers and travel to customer locations as required. Consulting experience desirable. Experience with integration technologies and protocols such as HTTPS, FTP, SFTP, SOAP, REST, JDBC are highly desired. Java/J2EE, SQL, MySQL experience preferred. Technical understanding of integration platforms such as Workato, Dell Boomi, Jitterbit, SnapLogic (any one). Strong experience with Java/RESTful web services. Exposure to agile software development leveraging toolsets (e.g. Jira, GitHub, Jenkins). Exposure to reporting/analytics with SQL development (MySQL, Snowflake, Looker). Strong, proven technical focus, analytical and problem-solving skills. Demonstrated ability to effectively manage multiple priorities while ensuring timely follow-through and completion. Bachelor’s or Master’s degree in a relevant STEM field including: Information Systems, Engineering, Computer Science or other relevant degree. PREFERRED QUALIFICATIONS AND ATTRIBUTES Consulting experience. Customer-centricity and empathy towards customers and their needs. Being technically adept, and the ability to pick up and learn new products, tools, and technology. Proactive and able to command respect through...